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Customer Service Engineer - Central America

Description

We are pioneers. We were the first to break the sound barrier and design the first functional jetpack. We were aboard NASA’s first lunar mission and brought advanced tiltrotor systems to market. Today, we are defining the future of on-demand mobility. At Bell, we are proud to be an iconic company with superb talent, rapidly creating novel and coveted vertical lift experiences.

This exciting career opportunity serves as the face of Bell to our customers in the assigned territories of Ecuador, Guatemala, Caribbean, Panama, and Puerto Rico. In this position you will:

• Develop and enhance customer satisfaction by providing a direct link between various Bell entities and our customers leading to a great customer experience and increased sales.

• Consult with customer on technical issues to maintain, repair, and upgrade aircraft.

• Provide hands-on maintenance for Bell aircraft during company-sponsored demonstrations and shows.

• Conduct expert trouble-shooting to minimize aircraft down time and thrill our customers.

• Conduct sign-off of Bell-owned aircraft maintenance activities.

• Develop and conduct formal presentations on maintenance-related topics to customers, which could include conferences, seminars, etc. (e.g. rotor track and balance, human factors).

• Consult with the customer on appropriate spare parts and volumes to purchase.

• Establish relationships between aircraft salespersons and customers resulting in aircraft sales, as well as aftermarket support and services.

• Provides sales support and act as technical expert to assist sales person conducting sales demonstration in the field.

• Interface with customers on warranty-related matters to ensure warranty policy and guidelines are being followed.

• Act as the interface between customers and the Bell commercial business to ease the customer experience during purchase of aftermarket parts and services.

• Assist with scheduling of classes at the Bell Training Academy for foreign entities, and course translation as needed.

• Collects Bell fielded aircraft data, which allows Bell to make decisions on spares sales, service offerings, and new business development.

Qualifications

Position Requirements:

• At least 10 years of hands-on helicopter maintenance experience

• At least 5 of which is with Bell product

• Hold an FAA Airframe and Powerplant license or equivalent

• Fluent reading, writing and speaking English and Spanish language skills

• Must be able to be on-call 24 hours a day including weekends, as the call is to support aircraft on ground (AOG)

• Must be able to travel with short notice

• Must be able to travel 50% or more of the time

• Must have a strong customer service mindset, with the ability to positively impact customer perception of care, attention, and satisfaction.

• Customer satisfaction is the primary focus of this position and is expected to translate to customer loyalty to the Bell brand.

Physical Requirements:

• Must be physically capable to work on and around aircraft in demanding environments.

• Must be able to climb ladders, lift up to 25 lbs above head, crawl under aircraft, and work in various weather environments.

Don’t miss the chance to join a diverse, inclusive environment where you feel a sense of belonging. As a member of our global workforce, you will collaborate with dedicated, enthusiastic teams where unique experiences, backgrounds and ideas combined with a strong passion for our products take us above and beyond flight .

EEO Statement

Textron is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Job: Product Support

Primary Location: US-Florida-Miami

Other Locations: Columbia, Mexico

Recruiting Company: Bell Textron Inc.

Schedule: Full-time

Job Level: Individual Contributor

Shift: First Shift

Req ID: 312795