Assurant Lead Sales Agent in Miami, Florida

Lead Sales Agent, will supervise the day to day operations while providing guidance and support to the sales staff. Position relies on supervisory experience and judgement to plan and accomplish service standards, best practices and procedures. Will serve as the point of contact in fulfilling the insurance needs of our client’s customers by selling Renters, Manufactured Housing and Antique Automobile insurance.

*Primary Job Accountabilities/Responsibilities: *

Lead 60% - 70%

  • Provide guidance and/or technical expert in areas of responsibilities and can ensure requirements are understood and met by internal and external resources
  • Support an environment of effective control within the department
  • Support management with company and regulatory requirements
  • Assist managers with coaching and developing sales staff
  • Support best practices and skill growth opportunities in functional areas
  • Support strategic work projects as appropriate
  • Prioritize and manage workflow to ensure responsibilities are balanced
  • Identify areas that require improvement and recommend suitable solutions
  • Handle escalated issues

Sales Agent 30% - 40%

  • Service high volume of inbound calls for multiple products
  • Perform outbound calls to follow up on existing quotes
  • Meet departmental monthly sales goals
  • Ensure that underwriting requirements and corporate policies are followed
  • Develop strategies that support sales growth
  • Track, measure and evaluate personal results
  • Navigates a computerized data entry system, internet, and/or other relevant applications for tracking, information gathering, troubleshooting and transaction processing
  • Completes mandatory licensure continuing education and other training sessions as appropriate
  • Remains updated on departmental changes via electronic communications and maintains industry knowledge and operational skills Hours will vary:

Either a 1 PM - 10 PM or 11 AM - 8 PM shift and one Saturday a month.

Basic Qualifications Required - Experience, Skills, and Knowledge:

  • High School Degree or GED
  • 1 year of Sales related experience; 4 years of experience working on a desktop/laptop
  • Read, Write and Speak English

Other Required Qualifications:

  • Demonstrates proficiency with Microsoft Office and the ability to navigate and enter data on multiple screens
  • Excellent verbal and written communications skills
  • Strong listening, problem solving, and negotiating skills
  • Detail oriented with a commitment to excellence
  • Must possess a 220 Property & Casualty or 20-44 Personal Lines insurance license
  • Ability to become appointed/licensed as a non-resident agent in all applicable states
  • Proven organizational and multi-tasking skills using dual monitors with an ability to adapt quickly in a fast-paced work environment

Environment/Physical Demands: This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer, phone and headset. Employee is occasionally required to stand and walk, lift, carry and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Must be able to talk and hear. Required to use hands to finger, handle, or feel objects, tools or controls. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Preferred Experience, Skills, and Knowledge:

  • 2-3 years of Sales related experience
  • 2-3 years of call center experience
  • 2–4 years supervisory experience preferred
  • 5 years of experience working on a desktop/laptop
  • 1-year experience working with insurance
  • Read, Write and speak Spanish

Job: *Sales and Account Management

Title: Lead Sales Agent

Location: FL-Miami

Requisition ID: 55165