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Job Information

Fiserv Service Manager III in Milwaukee, Wisconsin

Position Description

What does a great Service Manager III do?

This critical position will be part of a client facing team that supports several large financial service firms in the Wealth Management Industry. The role will establish and maintain internal relationships within Tegra118 and more importantly establish and maintain external client relationships that drive client and customer satisfaction. You will be part of the Client Services organization and will be responsible with working with a team to manage client inquiries, manage client specific projects, and participate and lead client facing calls. In addition, the role requires you to work with internal teams to review, and analyze, and provide clients with consultative solutions that address their business needs.

You can look forward to:

  • Developing and/or maintaining relationships with clients and potential clients.

  • Researching complex customer and internal inquiries using existing company resources.

  • Responding to technical and product inquiries as the first level of support.

  • Maintaining changes and updates to customer information.

  • Preparing customer-specific reports and analyzing existing reports and system information and error documentation to identify sensitive client impact.

  • Proposing action plans to reduce specific client impact.

  • Creatively, accurately and consistently gathering data through effective steps.

  • Providing excellent insight and knowledge of APL applications including scenario-based training and testing

  • Providing and understanding the business landscape and identify efficiencies with the client that help further drive business

  • Managing project schedules and producing quality outcomes

You’re the kind of person who:

  • Is highly organized, can multi-task and to work well under pressure.

  • Has strong written and verbal communication skills.

  • Has a passion to drive change in a challenging, dynamic, and evolving business environment.

  • Has the ability to quickly learn the knowledge of a distinct skill or function and understanding of the organization and work environment

  • Is influential and can build relationships with the client functional managers

  • Has good judgement and sound decision making and achieving results by a strong personal reputation

  • Displays initiative and has a strong sense of accountability by working through problem resolution, collaboration and creating improvements

Basic qualifications for consideration:

  • Bachelor’s Degree

  • Minimum of 5 + years of financial services experience

  • Experience and knowledge in financial services/wealth management industry

  • Strong technical skills, including knowledge of APL preferred

Travel required:

  • Approximately 15%

Tegra118 is driven by a single purpose: to build the future of wealth technology. We partner closely with our clients to deliver solutions that are relevant to their needs, today and tomorrow. Our associates’ unique perspectives, informed by both deep industry expertise and a broader view of the fintech space, inspires us to stay ahead of change and push the boundaries of what’s expected in wealth and asset management. As an industry leader for over three decades, we are proud of our heritage and our culture of openness and inclusivity, values that guide the way we work with one another and with our clients.

The foundation of all that we do lies in our proven, flexible technology, which grows with our clients as their needs change, to transform the way people interact with, manage, and grow and protect their wealth.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

We welcome and encourage diversity in our workforce. Tegra118 is an Equal Opportunity Employer (Minorities/Females/Vets/Disabled/LGBT)

We are Tegra118. Building the future of wealth technology, together.

Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.

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