We Hire America Jobs

Job Description

• Responsible for managing the delivery of on-site & remote IT services for internal customer accounts spanning multiple locations, focused on a specific sector

• Improve alignment with, and support for, business objectives

• Reduce costs or improve business profits

• Provide accurate forecasts and projections as inputs to the corporate budgeting process

• Increase quality awareness amongst staff

• Achieve efficiencies and cost savings by leveraging centralized shared services and automation

• Help build a business model that enables regional support across organizational boundaries

• Ensure compliance with corporate directives and standards

• Provide visionary leadership to a large, widely dispersed workforce in a rapidly evolving operating environment

• Manage delivery of on-site & remote IT services for internal customers spanning multiple locations (includes reviewing daily backlog, changes and problems)

• Assist the Service Delivery Executive with managing service delivery issues, resource management, cost estimates and provide technical direction

• Build strong business partner relationship with customers Installs, operates, maintains, repairs and modifies equipment.

• Performs a variety of maintenance and technical support on products such as equipment, integrated systems and subsystems, and software at customer and/or field locations.

• Analyzes and evaluates products and related performance. Troubleshoots and diagnoses malfunctions to eliminate problem in minimum time.

• Installs, upgrades and removes products ensuring coordinative engineering field change. Maintains effective customer communications and relations.

• May provide onsite training of customer support personnel. Customer interaction will include face to face and over the phone.

• Manage performance of projects

• Identify & manage continuous improvement opportunities

Required Education, Experience, & Skills

Associate degree in computer scienceor IT Management with at least 4years' experience;bachelor's degree in computer scienceor IT Management with at least 2years' experience.

Security certification

Excellent communication skills (oral and written)

Excellent organization skills

Excellent customer relations/customer service

Proven management and leadership skills

Ability to set priorities, motivate, negotiate, manage performance, collaborate, coach/mentor

Problem solving/analytics

Basic project management

Capable of understanding risk management

Work independently and as part ofteam CustomerService Experience

Working experience with MS Win10 & Win 11

M365 Office applications

MS Teams

Working knowledge of Cisco VoIP phones.

Preferred Education, Experience, & Skills

Bachelor's degree in computer science, Information Systems

Understanding of Windows operating systems

Understanding of ServiceNow IT management/request and ticketing system

Advance Troubleshooting skills

SecretClearance Level Must be able to obtain.

Security certification

Pay Information

Full-Time Salary Range: $62810 - $100540

Please note: This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per week are offered: health, dental, and vision insurance; health savings accounts; a 401(k) savings plan; disability coverage; and life and accident insurance. We also have an employee assistance program, a legal plan, and other perks including discounts on things like home, auto, and pet insurance. Our leave programs include paid time off, paid holidays, as well as other types of leave, including paid parental, military, bereavement, and any applicable federal and state sick leave. Employees may participate in the company recognition program to receive monetary or non-monetary recognition awards. Other incentives may be available based on position level and/or job specifics.

Field Service Technician

100178BR

EEO Career Site Equal Opportunity Employer. Minorities . females . veterans . individuals with disabilities . sexual orientation . gender identity . gender expression