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Description:

The Guest Service Agent is directly responsible for the prompt, efficient, and courteous check in and check out of guests,assistingwithroomreservationsandhandlingoftelephonecalls,andformeetingmanyotherguestneedsduringtheirstay.

· Towelcomeandregisterallarrivingguests,makingsurethatallpertinentinformationisobtained

· Efficientlyconductcheckinandcheckoutprocedures

· Healthy communication with Housekeeping and Engineering departments and ensure that guest's expectationsaremet. Allmaintenanceissues properlylogged andfollowed upon

· Respondtoallguests’requestsorinapropermannerandensureappropriateactionistaken

· Meetrequestsregardingguestbilling

· Handlecashtransactionsinaccordancewiththeproperty’scashhandlingpolicy

· Maintainscurrentknowledgeofhotelculture,amenities,andservices,eventsinthearea,pointsofinterest,andservices inthe area

· Answerthetelephoneinaprofessionalmannerandassistguests withanyquestions,directions,etc.

· Manageandresolveallguestcomplaintsandcomplimentsinaprofessionalandcourteousmanner

· CommunicatewithalldepartmentsregardinginhouseVIPsandanyspecialrequests/needs

· Allothertasksanddutiesasassigned

Qualifications:

· AtleastoneyearofexperienceasaFrontDeskAgent

· Haveexcellentpersonalpresentationandinterpersonalskills.

· Displayapositiveandcheerfuldemeanoralongwithacaringpersonality

· Goodproblem solving ability

· Fluencyinreading,writingandspokenEnglish.

Primary Location: US-TN-Nashville

Organization: Dream Nashville

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: NAS002187

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.