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Job Information

Marriott Housekeeper-Turndown (U) in National Harbor, Maryland

Job Number 23138667

Job Category Housekeeping & Laundry

Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Gaylord Entertainment


Job Title: Attendant Turndown

Department: Housekeeping - Rooms

Company: Gaylord Hotels

Reports To: Ass Exec Housekeeper

Supervises: N/A

Job Description Date: 1/11/07

Job Purpose: Two to three sentences describing the overall purpose of the job

Perform a combination of cleaning duties to refresh guest rooms according to established procedures.

Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities.

  1. Clean assigned guest rooms, according to established standards.

  2. Perform cleaning duties such as vacuuming, dusting, cleaning bathrooms, refreshing linens and turning down beds according to preset standards and procedures.

  3. Empty wastebaskets and transport other trash and waste to disposal areas according to preset standards and procedures.

  4. Input accurate room status into the phone system according to preset standards and procedures.

  5. Enter, respond to and close maintenance system work orders as required.

  6. Keep cart, linen room and equipment neat and orderly according to preset standards and procedures.


Turn in all articles found in vacated rooms immediately and handle according to

lost and found procedures.

  1. Follow established chemical procedures and key control procedures.

  2. Responsible for retrieving and filling ice buckets.

  3. Report maintenance problems immediately.

  4. Perform other duties as assigned.

Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.


High school diploma or equivalent preferred.

Experience No initial experience required. Knowledge of cleaning equipment, methods, and chemicals also preferred. Good communication skills required for interaction with hotel guests and staff.

Licenses/Certifications N/A

Management Activities: Check all that apply

Interview, select and train STARS

Set and adjust their rates of pay and hours of work

Direct the work of STARS

Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status

Handle STAR complaints

Discipline STARS

Plan the work

Determine the techniques to be used

Apportion the work among the STARS

Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold

Control the flow and distribution of materials or merchandise and supplies

Provide for the safety and security of the employees or the property

Plan and control the budget

Monitor or implement legal compliance measures

Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).

Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.

Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

Question Answer ( If yes, give multiple examples)

Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices? No

Does this position have authority to commit the employer in matters that have significant financial impact? No

Does this position have authority to waive or deviate from established policies and procedures without prior approval? No

Does this position have authority to negotiate and bind the company on significant matters? No

Is this position involved in planning long or short-term business objectives? No

Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances? No

Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed? No

Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.

Ability to speak and hear. Close and distance vision. Frequent sitting with some walking and standing. Frequently lifts/carries up to 5 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

Additional physical and visual requirements (check all that apply)

x Identify and distinguish colors

x Stand for long periods of time

x Walk extended distances

x Lift/carry 6-25 lbs.

x Lift/carry 26-50 lbs.

x Lift/carry over 50 lbs.

x Reach hands and arms in any direction

x Kneel and/or stoop repeatedly


Working Conditions: Indicate the environmental aspects of the job.

Continually works in normal office conditions and in close proximity to others.

Additional working conditions (check all that apply)

Outdoor weather conditions

Extreme cold (non-weather)

Extreme heat (non-weather)

x Wet or humid conditions

Near moving or mechanical parts

On high precarious places

x With fumes or airborne particles

x Near toxic or caustic chemicals

x Near risk of electrical shock

Near loud noises

In areas of strong vibration

x Other: Varying schedule to include evenings, holidays and overtime as business dictates.

For Compensation Department Use Only

Final Job Title: Attendant Turndown Compensation Analyst CDM & DK

Approved Job Grade: 2 Date Job Evaluated: 1/12/07

Approved FLSA Status: Non Exempt Job Family: Housekeeping

Incentive Plan: Customer Sat Bonus EEO Category: Service Workers

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.