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Job Title: Summer 2025- ServiceNow Specialist -Student, Intern (IT)

Work Place Flexibility: Onsite

Legal Entity: Entergy Services, LLC

The preferred location for this role is New Orleans, LA. Houston, TX may be considered

JOB SUMMARY/PURPOSE

As an Intern within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes.

JOB DUTIES/RESPONSIBILITIES

• Develop application features with configuration and custom code development using ServiceNow’s low-code/no-code tools.

• Participate in peer reviews for application changes.

• Participate in scrum ceremonies such as refinement, demo, and release planning.

• Create workflows and build service requests based on customers’ specifications.

• Use scripting tools and ServiceNow functionalities to automate tasks.

• Generate reports and perform routine system maintenance as needed.

MINIMUM REQUIREMENTS

Minimum knowledge, skills and abilities required of the position:

• Analytic and problem-solving skills with good written and verbal communication skills.

• Familiarity with software development and design methodologies

• Ability to work both independently and as part of a team.

Desired knowledge, skills, and abilities:

• JavaScript experience

• UX/UI Experience

• Understanding of design thinking techniques including Persona's, Journey Maps, and wireframes

Primary Location: Louisiana - New Orleans Louisiana : New Orleans || Texas : Houston

Job Function : Students / Early Careers

FLSA Status : Nonexempt

Relocation Option: Level III

Union description/code : NON BARGAINING UNIT-NBU

Number of Openings : 1

Req ID: 118296

Travel Percentage : Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en_US) to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here (humanr@entergy.com?subject=Accessibility) and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

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