Job Information
Hyatt Director of Rooms in NEW YORK CITY, New York
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The goal of the Director of Rooms is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager & Area Vice President. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Rooms will accomplish this by monitoring the daily functions of the Rooms. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.
Responsibilities include:
Providing senior leadership by developing and assuming key management responsibilities.
Assume the role of liaison between all departments within the hotel.
Supervise departmental performance and provide them council.
Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring.
Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control.
Organize and facilitate departmental meetings, training and goals setting.
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Salary Range - $105,000 - $120,000
Qualifications - External
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Internal Description
Description - Internal
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The goal of the Director of Rooms is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager & Area Vice President. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Rooms will accomplish this by monitoring the daily functions of the Rooms Operation. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.
Responsibilities include:
Providing senior leadership by developing and assuming key management responsibilities.
Assume the role of liaison between all departments within the hotel.
Supervise departmental performance and provide them council.
Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring.
Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control.
Organize and facilitate departmental meetings, training and goals setting.
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Salary Range - $105,000 - $120,000
Qualifications - Internal
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Qualifications:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The goal of the Director of Rooms is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager & Area Vice President. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Rooms will accomplish this by monitoring the daily functions of the Rooms. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.
Responsibilities include:
Providing senior leadership by developing and assuming key management responsibilities.
Assume the role of liaison between all departments within the hotel.
Supervise departmental performance and provide them council.
Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring.
Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control.
Organize and facilitate departmental meetings, training and goals setting.
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Salary Range - $105,000 - $120,000
Qualifications - External
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Internal Description
Description - Internal
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The goal of the Director of Rooms is to work directly with all areas of the hotel and will report directly to the Hotel’s General Manager & Area Vice President. They are to provide senior leadership and support to other managers and colleagues in executing our purpose. The ideal Director of Rooms will accomplish this by monitoring the daily functions of the Rooms Operation. This position will also have direct responsibilities including providing support and guidance to the hotel, ending in a positive guest experience. The responsibilities include overseeing the entire Operations function. Duties may also include training, staff development and scheduling.
Responsibilities include:
Providing senior leadership by developing and assuming key management responsibilities.
Assume the role of liaison between all departments within the hotel.
Supervise departmental performance and provide them council.
Manage hourly and management colleagues through scheduling, payroll, training, coaching, evaluating and hiring.
Lead and coach the team towards achieving exceptional guest service and employee satisfaction results.
Monitor ordering, cost, quality and consistency on a daily basis ensuring financial performance and control.
Organize and facilitate departmental meetings, training and goals setting.
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Salary Range - $105,000 - $120,000
Qualifications - Internal
Qualifications - External
In-depth skills and knowledge of hotel operations
Possess strong leadership, communication, organization and relationship skills.
Experience with training, financial management and customer service
Proficient in general computer knowledge
Previous experience with Hotel and Management Systems; such as Opera, Reserve, HotSOS, Kronos, Etc.
A true desire to exceed guest expectations in afast-paced customer service environment.
Ability to work a flexible schedule including nights, weekends, and holidays.
Previous Luxury Experience preferred.
Minimum of 8 years of Hospitality or relevant management experience required.
Primary Location: US-NY-New York City
Organization: Dream Midtown
Pay Basis: Yearly
Job Level: Full-time
Job: Hotel Operations
Req ID: NEW013555
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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