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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with commercial clients to help them manage travel expenses and make large purchases through proprietary payment solutions and expense management tools.

As part of the GCS Growth Plan, we have been investing in strategies to accelerate growth and drive deeper relationships with our Commercial Clients. One of GCS’s key strategic initiatives is the integration and scale of our suite of AP Automation solutions.

How will you make an impact in this role?

The GCS Commercial Onboarding Services (COS) organization is responsible for end-to-end project management and customer success throughout the Onboarding Journey. The manager will be responsible for driving best in class customer onboarding implementations for AP Automation solutions. A successful candidate should be extremely passionate about driving customer success while being a proactive self-driven project manager. This is an excellent opportunity for someone who thrives in fast paced environments and enjoys building strong relationships through collaboration!

Job Responsibilities:

• Own and ensure timely onboarding implementation of multiple concurrent AP Automation customers driving customer satisfaction and accelerated time to first dollar

• Lead regular meetings with clients and internal partners

• Actively communicate with internal and external stakeholders to ensure on-time solution delivery

• Advocate customer business use-cases to internal stakeholders (product, marketing, etc.)

• Support identification and resolution of implementation related issues through closure

• Liaison appropriately with Sales & Account Development to ensure successful transitions of the client relationship post onboarding

• Design and continually improve processes and materials that enhance the customer experience during onboarding

Minimum Qualifications:

• 1-2 years of customer success and onboarding experience, preferably within the B2B payments sector

• Strong presentation skills with the ability to tailor a message to a diverse set of audiences (customer, colleague, business partners, leadership)

• Ability to lead informally, collaborate and build relationships across all levels of the organization (i.e. Product, Marketing, Servicing, Risk, Sales, etc.)

• Strong problem-solving skills with the ability to manage conflicting priorities

• Comfortable with working in a fast-paced high energy environment, with stretch goals and targets

• Highly skilled with Microsoft Office tools (Excel, PowerPoint, Word)

• Bachelor's Degree

Preferred Qualifications:

• Experience working with Salesforce or other CRM tool a plus

• Project management experience and/or formal certifications (PMP, PMgP, Agile, Prince2 etc) certification a plus

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Sales

Primary Location: US-New York-New York

Other Locations: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24010396