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Commodities Technology Services Lead, Core Technology Infrastructure

New York, New York

Job Description:

Responsibilities include but not limited to managing the day-to -day activities and functions for the team. This individual will assign work to team members, supervise processes, provide informal leadership of sub teams or technology silos. Also, this individual manages on-call and support schedules while providing leadership/mentorship/direction to our junior team members. Additional responsibilities of this role include; hands on technical and analytical ability to solve complex issues, possess excellent communication skills and ability to effectively communicate senior management and LOB partners. to effectively communicate senior management and LOB partners.

Key Responsibilities:

• Lead the support services daily BAU activities

• Manage major incidents from ongoing to problem management

• Deliver 1st line support for the Commodities business primarily covering etrading and risk applications

• The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management

• Work closely with Development and infrastructure teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines

• Coordinate with TI team to address security issues

• The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems

• Build and maintain relationships with business users and other stakeholders

• First point of contact for business requests and reported impact (Business facing)

• Monitoring and alerting of critical trading system environments

• Release implementation and post-release testing

• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts

• Troubleshooting of complex systems issues

• Proactive identification and resolution of problem hotspots

• Development of tools and driving efficiency/stability improvement

Required Skills:

• Excellent decision making, and organizational skills

• Executive communication, and leadership skills

• Must be able to troubleshoot complex trading environment trading ecosystems

• Have effective coaching and mentoring skills

• Must be able to work under pressure

• Self-starting and be able to work on their own initiative

• Be a good listener and team communicator

• Good knowledge of Unix, SQL, ITRS

• Major incident lead response and triage coordination

• Team BAU coordination including but not limited to runbook and rotation administration

• Relevant areas of business expertise would include: Product knowledge, Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives

• Experience with Incident, Change and Service request management

• Electronic trading and exchange connectivity

Desired Skills:

• Market data distribution

• Python

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift:

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsibilities include but not limited to managing the day-to -day activities and functions for the team. This individual will assign work to team members, supervise processes, provide informal leadership of sub teams or technology silos. Also, this individual manages on-call and support schedules while providing leadership/mentorship/direction to our junior team members. Additional responsibilities of this role include; hands on technical and analytical ability to solve complex issues, possess excellent communication skills and ability to effectively communicate senior management and LOB partners. to effectively communicate senior management and LOB partners.

Key Responsibilities:

• Lead the support services daily BAU activities

• Manage major incidents from ongoing to problem management

• Deliver 1st line support for the Commodities business primarily covering etrading and risk applications

• The role requires a good problem solver, and someone who can adhere to strict procedures and guidelines which include incident, service request and change management

• Work closely with Development and infrastructure teams to ensure that issues and defects are reported and actioned and meet business requirements and timelines

• Coordinate with TI team to address security issues

• The candidate will be required to look across the entire production environment to aid continuous improvement with the state and supportability of production systems

• Build and maintain relationships with business users and other stakeholders

• First point of contact for business requests and reported impact (Business facing)

• Monitoring and alerting of critical trading system environments

• Release implementation and post-release testing

• Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts

• Troubleshooting of complex systems issues

• Proactive identification and resolution of problem hotspots

• Development of tools and driving efficiency/stability improvement

Required Skills:

• Excellent decision making, and organizational skills

• Executive communication, and leadership skills

• Must be able to troubleshoot complex trading environment trading ecosystems

• Have effective coaching and mentoring skills

• Must be able to work under pressure

• Self-starting and be able to work on their own initiative

• Be a good listener and team communicator

• Good knowledge of Unix, SQL, ITRS

• Major incident lead response and triage coordination

• Team BAU coordination including but not limited to runbook and rotation administration

• Relevant areas of business expertise would include: Product knowledge, Fixed Income, Currencies, Commodities, Credit, Mortgage-backed Securities, Interest Rate Derivatives

• Experience with Incident, Change and Service request management

• Electronic trading and exchange connectivity

Desired Skills:

• Market data distribution

• Python

Technology Infrastructure Organization:

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

• Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-22042508

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

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