We Hire America Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels . The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. Within USCM, the Marketing Analytics & Investment Services team (MA&IS) delivers critical targeting, analytics and planning capabilities that enable USCM to make optimal investment decisions and ensure that our best current and future customers can be rewarded with great offers and marketing treatments.

Within Investment Services, the Customer Performance Insights team (CPI) mission is to help enable the growth strategies of marketing teams working in the Customer space, providing deep insights into channel performance versus goals and over time, supported by a suite of world class, automated reporting assets based on a future proof data infrastructure.

We are seeking candidates for the role of Director, Customer Performance Insights (CPI) that will report directly into the Vice President of Investment Services. The director will lead a team of four managers and partner closely with marketing leadership in the Customer Growth, Customer Loyalty Marketing and Cobrand Partnership Marketing to deliver on CPI’s mission. They will also work closely with American Express Technologies to ensure the ongoing management and development of underlying marketing data, and also with Finance and Marketing Analytics teams that supply critical customer economics data that is integrated with CPI outputs.

The director will be joining at a critical and fascinating time in which the CPI team is on a journey to improve and uplift existing capabilities to enable and produce more tangible, faster, and more streamlined investment insights, that work in concert with business intelligence available in the broader Marketing Analytics team. This role is a strong opportunity to influence and drive better outcomes for one of the largest marketing budgets within the blue box.

How will you make an impact in this role?

• Lead a geographically distributed team (NYC, Phoenix, India)

• Set the agenda for reporting and analysis deliverables with marketing leadership in the Customer space (Customer Growth, Customer Loyalty, Partnership Marketing)

• Manage the planning cycle with AET and EDDS partners, for the development and implementation of new reporting capabilities, including a unified marketing data layer

• Produce insightful ad hoc analysis and deep dives into marketing performance across the Customer space

• Serve as the champion for the quality of data flowing in from COE teams that comprise the IO infrastructure supported by CPI

Minimum Qualifications

• 5 years’ experience in an Analytics environment

• 3 years’ colleague management experience

• Strategic thought leadership and desire to convert data insights into business outcomes, in collaboration with cross-functional partners

• Proven ability to direct and influence complex and matrixed planning environments and make space for the development of next gen solutions

• In depth knowledge of AXP data systems

• Strong data skills, requiring deep knowledge of SQL and SAS (or other querying languages, e.g. Python)

• Experience working through data quality issues in a matrixed environment

• Strong customer facing communication skills

Qualifications

Salary Range: $150,000.00 to $225,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24011640