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Job Information

ManpowerGroup Field Services Office Product Support Specialist I in New York, New York

t Ricoh, you can:

  • Choose from a broad selection of medical, dental, life, and disability insurance options.

  • Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

  • Augment your education with team member tuition assistance programs.

  • Enjoy paid vacation time and paid holidays annually.

  • Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

POSITION PROFILE

Services and repairs a variety of office equipment at customer locations, usually within a specific geographic area. May be viewed as specialist on certain products. Additional responsibilities may

include Team Lead/Coordinator role. Position requires 1(one) Industry Certification.

JOB DUTIES AND RESPONSIBILITIES

  • Specializes in the servicing and repair of a core set of highly complex office products.

  • Manages territory, inventory and customer relationships.

  • As a specialist, provides 2nd level technical support to other technicians.

  • Achieves expected productivity levels associated with assigned workload and level of experience.

  • Actively drives revenue generating opportunities through supply leads, contract sales, network support contract leads, equipment and print assessment leads.

  • Able to work under minimal supervision

Demonstrates technical expertise and provides specialist services

  • Performs a full range of servicing and repair service procedures including diagnostics, installation, removal and retrofits on a core set of highly complex office products.

  • Demonstrates required digital competencies associated with assigned products and level assignment.

  • Performs troubleshooting and repairs or replaces equipment components as necessary on B-W, color and multifunctional devices.

  • Completes technical training on new equipment as assigned

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.

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