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Job Information

Hilton Front Office Manager - Conrad New York Midtown in New York, New York

Perfectly situated in Manhattan’s epicenter of business, retail and culture, Conrad New York Midtown (http://www.hilton.com/en/hotels/nyccnci-conrad-new-york-midtown/) is steps from iconic attractions, luxury Fifth Avenue shopping, MoMA, Broadway theaters, Carnegie Hall and Central Park. Located in the heart of the city, Conrad New York Midtown’s newly renovated 562 luxury suites offer guests an ideal New York City retreat infused with modern luxury, unique guest amenities and intuitive service. Spanning 54 floors, generously sized suites are designed to be an inspiring destination.

Great Place to Work and Fortune (https://fortune.com/2021/04/12/best-big-companies-2021/) named Hilton #1 Best Big Companies to Work for in 2021! Join the #bestplacetowork!

We are seeking a Front Office Manager . The ideal candidate will have a combination of hotel Front Desk Management/Supervisory level, union and luxury experience, as well as excellent communication skills.

*Please note - the schedule for this role is 3 pm shifts and 2 relief overnight shifts .

What will I be doing?

The Front Office Manager will assist the Assistant Director and team with oversight of a team of 30-40 Guest Service Agents, Rooms Controllers, Bell & Door Attendants. The role will manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation.

About us

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values.

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:

  • Competitive Salary
  • Best-In-Class PTO (paid time off)
  • Employee Assistance Programs
  • Health and Welfare Benefit Plans
  • 401(k) match
  • Employee Stock Purchase Plan
  • Go Hilton - Team Member Travel Discounts

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

Keywords: guest service supervisor, guest service manager, guest service director, front desk manager, front desk director, concierge manager, concierge supervisor, GSA Supervisor, GSA manager, GSA director, guest relations manager, front desk supervisor, front office supervisor

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager - Conrad New York Midtown

Location: null

Requisition ID: HOT07SZZ