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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Manager, Colleague Communications helps drive understanding of global initiatives through rich, dynamic and multimedia storytelling. The Manager will serve as the editorial team lead for various focus areas, as well as enterprise events and program coverage. The role will also further Colleague Communications’ data-driven content strategy, ensuring we apply insights to continuously elevate and innovate across our internal ecosystem. This position reports to the Vice President, Enterprise Editorial & Strategy.

How will you make an impact in this role?

• Create a wide range of news and feature content for the company’s intranet and Slack channel, with a primary focus on serving as the Colleague Communications team lead for: Corporate Social Responsibility; Risk Management & Business Conduct; enterprise award program coverage; editorial content that furthers colleagues’ understanding of our business (e.g., Amex Unboxed and Coffee Talks); as well as Quarterly Town Halls and other annual events (e.g., Customer Service Week, Colleague Appreciation Month and Shop Small).

• Manage Colleague Communications Council, a quarterly peer forum to share plans and best practices. Responsibilities include recommending agendas, organizing meetings, and producing post-meeting recaps, working in support of VP program sponsors.

• Manage Colleague Communications research and data program to enhance engagement with our content. This entails:

• Data reporting and analysis (i.e., leading analysis of results, hosting quarterly review meetings, working with team to implement test and learn scenarios)

• Conducting quarterly colleague focus groups and targeted surveys to better understand audience preferences

• Identifying opportunities to improve data collection via evolving Tech platforms.

• Help advance storytelling efforts by implementing new and creative approaches, including pitching ideas for original franchises and adopting best practices from consumer media.

• Support story-mining and brainstorming efforts within the Editorial team and across American Express.

Minimum Qualifications

• Minimum of 5 years of demonstrated expertise in colleague communications programs.

• Excellent communicator, including strong presentation, writing and editing skills.

• Strong analytical skills. Ability to translate insights into digestible and actional dashboards for content creators.

• Ability to juggle multiple projects and comfort working in a fast-paced environment.

• Strong collaboration skills, including the ability to work across multi-discipline teams.

• Experience leading meetings and presenting to senior leaders.

Preferred Qualifications

• Public relations and content marketing agency experience.

• Communication experience with a large, global or financial services organization.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue

visa sponsorship for these positions.

Job: Communications

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24023742