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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The U.S. Consumer Marketing team (USCM) is part of the US Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.

The Manager, Loyalty & Membership Marketing Analytics position is in the US Consumer Services Marketing Analytics team and will be responsible for leading the charter on Loyalty & Membership analytics to expand and deepen our relationship with customers. At Manager level, the colleague will not have a people leadership role but is often viewed as an emerging expert in the field. Focuses on resolution of complex problems. Conducts analyses, recommends changes to policies, and establishes procedures that affect immediate organization.

The Manager will be responsible for effectively connecting & merchandising the dots across the flywheel to enable membership to be our competitive advantage and drive incremental revenue for USC business. The role will focus on using Membership as an asset to drive consideration, shape core business strategy to identify who we target with which elements of membership and lead thinking to create a connected experience across the flywheel.

Responsibilities:

• Develop strong relationship with internal marketing partners to understand and help frame key business problems.

• Liaison across different partners within business, marketing, product, finance, risk management and data science teams for driving intelligence on revenue generating actions by audience types.

• Power in-depth strategic analysis and decision making on the back of thorough data analytics on customer behaviors across the flywheel to create actionable recommendations. Write and present fact-based presentations to key partners.

• Identify opportunities for Membership & Loyalty marketing in collaboration with partners across the BlueBox.

• Drive insights on our US Premium Base and benefit usage in order to help inform ways to deepen customer engagement across multiple touch points.

Qualifications:

• Analytical and problem-solving experience, with the ability to break-down a complex problem into components and coach others on how to apply the relevant quantitative analysis to answer the business question.

• Knowledge of the US Consumer AMEX consumer portfolios and a firm understanding their revenue and expense drivers

• Proven ability to work well across multi-functional teams, influence and create meaningful relationships with partners as a trusted advisor.

• Strong communications skills with an ability to influence through written and oral means and demonstrated ability to craft an analytical story for Senior Level audiences.

• Prior experience on US consumer data and ability to query extremely large and complex datasets using big data programming languages (e.g., Python, Hive, Scala) is preferred.

• Knowledge of experimental test design and ability to inform business strategy based on statistical findings.

• Strong knowledge of advance machine learning techniques and data driven solutions to business challenges

• 2 years of work experience demonstrating analytics and data science to drive business results

• Advanced degree or equivalent experience in a statistics/business/economics/decision science related field, preferred

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Data Mgmt and Analytics

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24017808