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Principal Experience Designer - Bank of America Experience Design

San Francisco, California;Seattle, Washington; Charlotte, North Carolina; Boston, Massachusetts; New York, New York; Studio City, California

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Bank of America’s Experience Design (XD) team creates world-class end-to-end digital experiences that are intuitive, innovative, engaging and inclusive. We are a multi-disciplinary design organization with expertise across product design, user experience, conversational/AI design, creative direction, ux research and user testing, design program management, production design, content strategy, copywriting, and design technology. The team is constantly defining, iterating, solving problems, and working together to find ways all our digital platforms can empower customers to reach their financial goals by designing and delivering next-level experiences that provide ease, convenience and safety while matching to individual needs and preferences.

Bank of America is looking for an Principal Experience Designer that will be responsible for leading craft delivery for an interdisciplinary product design team that delivers strategic and tactical solutions in support of a large business critical portfolio of work. A role model for the team to the highest standards of quality, execution, and professionalism, delivering on-time and on-budget. The role will partner with leaders, peers, and stakeholders from across the organization to ensure roadmap projects are delivered with a high bar of design and experience quality, continuously improve our processes, and invest in continuing to build our culture of inclusivity, high-energy discourse, creativity, and accountability.

As a Principal Experience Designer you will:

• Lead the most complex XD initiatives, the design experience and delivery of exceptional and elegant digital experiences from a holistic, multidisciplinary perspective, from concept through execution and implementation.

• Elevate and apply a comprehensive range of product design capabilities across user experience and visual design to create complete product and experience solutions.

• Serve as a craft expert, ambassador and role model, creating, guiding and providing frameworks, jump-starts, and templates for other XD and experience designers to emulate, extend and adapt. Inspire others to drive the best-in-class experiences across XD.

• Set the bar on strategic thought leadership, by driving clarity, synthesizing, assessing, providing focus and helping to narrow down the best design approach. Operate at scale by connecting patterns across projects and lines of business.

• Forge influential partnerships with project stakeholders and cross-functional teams, including product management and engineering, extending your influence beyond immediate project engagements.

• Collaborate with researchers, content strategists, designers, and delivery managers to design develop and deliver advanced experience design outputs and specifications across the discovery and delivery design workflow with minimal oversight.

• Conceptualize and design digital experiences across web, mobile web, and native apps (iOS and Android), utilizing evaluative testing to refine and enhance the customer journey.

• Benchmark existing product and service experiences, apply design expertise and heuristics and competitive insights to move discussions forward.

• Actively participate in design critiques, mentor other designers, and manage multiple complex projects to drive timely, high-quality outcomes.

• Share craft inspiration and approaches in XD-wide forums and across the Bank, taking the lead on establishing XD as a center for excellence.

• Advocate for and implement design system patterns and better practices, setting visions for innovative digital and technology experiences with excellent visual, communication, and storytelling skills.

Required Skills:

• 10+ years of design experience in a role demonstrating mastery in multidisciplinary product design, with a portfolio showcasing your proven expertise.

• Proven ability to design multi-channel consumer-facing applications, responsive web, and websites, including complex, compliant and transactional systems.

• Expertise in user-centered design principles, development of better practices, and rapid ideation processes like Lean UX, Design Sprints, and Agile.

• Ability to anticipate questions, lead and facilitate discussions, and provide clear next steps to other designers.

• Demonstrated success in collaborating with cross-functional teams, drive to decisions and resolutions with senior stakeholders, and to launch customer-facing digital products.

• Proficiency in working with design systems and adhering to brand guidelines, leveraging quantitative and qualitative data to inform and inspire design.

• Expert level in design tools such as InVision, Sketch, and Figma.

• Exemplifies leadership in problem-solving with a strong work ethic, showcasing reliability in issue resolution and time management with a focus on results.

• Thrives in collaborative settings, builds and nurtures relationships

• Inspires others through impactful leadership in design, reflecting on work, and fostering excellence in others.

• Demonstrates a keen interest in learning new design and technology skills, with excellent communication, listening, and presentation skills.

• Adapts swiftly and positively to change, embodying curiosity, resilience and flexibility.

Desired Skills:

• Experience in financial services

• Experience in enhancing the clarity and impact of design communications

• Extensive design system experience

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .