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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.

We are seeking a dynamic Product Manager to drive the evolution of our corporate travel payments product, the Business Travel Account. In this role, you will collaborate with cross-functional teams to identify product gaps and deliver incremental enhancements that improve the customer experience while supporting strategic analysis to inform product direction. This is an exciting opportunity to shape the future of travel payments in a fast-paced, customer-focused environment.

As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. Managed within the Corporate & B2B Product Management (CBPM) organization, the Business Travel Account is a critical payment solution for our most valuable corporate customers. Our BTA product team spearheads the creation of best-in-class manged travel spend experiences and capabilities meeting the evolving needs of US G&L and International GCG customers. This is an exciting time to join the team with double-digit growth momentum and a top-level commercial focus on delivering results for BTA in 2025.

We would love to hear from you if:

• You are passionate about how products help customers live their best life. Customers are at the heart of what you do, and empathy drives your decisions. You have customer centric product experience, preferably in a digital and regulated environment.

• You love to get things done. You make things happen instead of quietly wondering why things are as they are. You are not afraid to roll up your sleeves and take responsibility to deliver impactful results.

• You bring clarity and energy. You are great at communicating and bringing people together behind a common goal. You create clarity and manage conflicting viewpoints in diverse teams to deliver the best outcomes.

• You enjoy solving complex problems in ambiguous environments using your analytical skills and are eager to learn. You can make creative but pragmatic, data-driven, client-centric decisions about the direction we should take as a product to offer a best-in-class customer experience.

How will you make an impact in this role?

• Optimize product operations: Enhance internal processes across fundamentals (e.g. Servicing, CFR), improve efficiency, controls and enable seamless delivery of product enhancements

• Deliver new product features: Work closely with product development, and business teams to define, prioritize, and launch features that meet customer needs and drive business growth.

• Support strategic analysis: Leverage data and market insights to assess product performance, identify opportunities, and influence decision-making.

Minimum Qualifications

• Experience in product management preferred: Proven track record in influencing or delivering business-centric products, ideally in payments, fintech, or corporate travel.

• Excellent communication & storytelling: Ability to craft compelling narratives that align stakeholders, drive decision-making, and articulate product vision clearly. Strong proficiency with PowerPoint and Excel.

• Strong stakeholder management: Effective project planning and collaboration with risk, controls, legal, product development, and commercial business teams, as well as external partners.

• Analytical and data-driven mindset: Ability to interpret data, conduct business analysis including processes, and translate insights into actionable strategies.

Preferred Qualifications

• Understanding of corporate travel payments & workflows: Familiarity with travel booking systems, expense management, and payment reconciliation to provide deeper insights and recommendations.

• End-to-end product delivery experience: Proven track record of leading cross-functional initiatives, from defining requirements and analyzing data, to overseeing execution and measuring impact.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25004169