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Program Manager

Charlotte, North Carolina;New York, New York; Chicago, Illinois; Plano, Texas

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for overseeing programs and projects specific to corporate change initiatives that impact how the bank does business, provides a product or service, or executes a function. Key responsibilities include serving as the primary contact to department managers for critical change initiatives and communicating, influencing, and negotiating vertically and horizontally to obtain or leverage resources. Job expectations include delivering regulatory and executive material and ensuring results align to program strategy, simplification, and new capabilities.

This role is part of the Enterprise Credit Change team within ECATS. The Enterprise Credit Change team is responsible for ensuring Enterprise Credit is compliant with the Enterprise Change Policy and Standards, Provides Program and Project Management for Enterprise Credit initiatives and leads the Conversion off of legacy underwriting systems and onto CreditCenter as part of onboarding a Line of Business (LOB) to CreditCenter.

Responsibilities:

• Defines program controls, processes, procedures, reporting cadence, decision governance structures, and ways of working with key stakeholders

• Works closely with project sponsors, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new change initiatives

• Monitors the execution of defined tasks through tracking of program milestones and their statuses, developing program plans, and measuring progress against ongoing key performance indicators

• Analyzes, evaluates, and overcomes program risks, and produces program reports for managers and stakeholders

• Identifies key requirements for cross-functional teams and external vendors to perform in alignment with the program objectives

• Works with other program managers to identify risks and opportunities across multiple projects within the department, leading them to negotiate decision making for efficient and effective resolution

• Meets with stakeholders to provide transparency into project issues and decisions on services, builds positive relationships, asks questions, and uses tools to uncover root causes to challenges, identify opportunities, and make recommendations.

Skills:

• Program Management

• Project Management

• Reporting

• Consulting

• Problem Solving

• Leadership Development

• Performance Management

• Collaboration

• Presentation Skills

• Prioritization

• Issue Management

• Risk Management

• Process Design

• Process Performance Management

• Oral Communications

Required Qualifications:

• 7+ years of program/project management experience

• Strong planning and organizational skills and ability to balance a high volume of work under pressure, including the management of multiple programs/projects

• Demonstrated ability to drive execution of complex change requirements successfully in a matrixed environment

• Excellent written and verbal communication skills, coupled with the ability to influence, negotiate, persuade and resolve conflict at all levels

• Enthusiastic, energetic, determined and positive – especially under pressure Critical thinker and risk-minded

• Proficiency in various Project Management Tools and Microsoft Office products (i.e. Visio, Project, Word, Excel, PowerPoint, etc.)

Desired Qualifications:

• Understanding of Bank of America Enterprise Change Standards, Policy and Tools

• Enterprise Credit experience

• Financial forecasting/budgeting

• Very strong presentation skills and superior working knowledge of PowerPoint

• PMP or six-sigma certification is a plus, but not a requirement

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .