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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Team Description

The Product Management and Lending (PML) Business Unit is a fast-growing organization passionate about delivering U.S. consumers extraordinary payment products and outstanding experiences, from Proprietary and Cobrand lending products to innovative on- and off- card solutions.

The US Consumer Line Engagement & Income Capture team leads the product strategy and end-to-end customer experience for the Line Increase and Income Capture Programs, which are key drivers of spend and lend engagement with existing US Consumer Lending Cardmembers.

In this role, you will be responsible for driving lending strategy and growth by creating and delivering key product capabilities and analysis to uncover actionable product insights. Working alongside cross-functional stakeholders, including New Product Development, Technology Platforms, Operational Excellence, Compliance, and Risk you will help support the execution of our product roadmap. The successful candidate will have a strong aptitude for complex (tech-based) problem solving, project management, and strategic thinking.

How will you make an impact in this role?

• Product Strategy & Capability Development

• Collaborate with product managers and key stakeholders to align on and execute key strategic initiatives.

• Conduct market research and competitive analysis to inform product roadmaps and strategies.

• Assist in identifying new product opportunities and areas for growth.

• Cardmember Feedback Collection & Analysis

• Gather cardmember feedback through call listening, complaints monitoring, and other channels.

• Analyze feedback data to identify patterns, trends, and areas for improvement.

• Collaborate with relevant partners to incorporate insights into product roadmaps and technology capability pipelines.

• Act as a point of contact for product related issues, ensuring timely resolution.

• Coordinate with technical teams to troubleshoot and address escalated issues.

• Operational Controls & Reporting

• Develop and maintain operational controls and SOPs to ensure process efficiency and compliance.

• Create regular reports and dashboards to monitor product performance and key metrics.

• Support internal audits and ensure adherence to operational best practices and PRSA processes.

• Servicing Strategy

• Lead partnership with GBI to align on cardmember servicing strategy and drive continuous improvement initiatives to enhance cardmember experience.

• Identify opportunities to optimize CHC articles and CCP call scripts, ensuring accurate, helpful, and up-to-date content that addresses cardmember needs.

• Facilitate call listening sessions to better understand cardmembers and translating those insights into actionable improvements.

Minimum Qualifications

• Bachelor’s degree in Business, Engineering, Data Science, or a related field.

• 2 years of post-college experience in product management, business analysis, or related areas.

• Strong problem-solving skills with a focus on technology-based solutions.

• Excellent communication and collaboration skills, with the ability to work cross-functionally.

• Strong organizational skills and attention to detail.

Preferred Qualifications

• Experience working in a fast-paced, tech-driven environment.

• Familiarity with product management frameworks and agile methodologies.

• Exposure to issue tracking tools and project management principles.

• Proficiency in data analysis, including experience with tools such as Excel, SQL, or data visualization software.

Qualifications

Salary Range: $55,000.00 to $105,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Marketing

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24017722