We Hire America Jobs

Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

The Enterprise Digital Experiences Team (EDX) is responsible for the product management and design of American Express’ proprietary digital products – Amex Mobile App, americanexpress.com , Amex Offers, Customer Personalization and Amex communication channels (email, SMS & push notifications).

As a team we are focused on driving engagement, satisfaction and revenue through a combination of best-in-class user experience and compelling features and functionality. We have a global remit and, with our partners across the company, we bring the best of American Express’ payment and related services to life through our digital experiences.

We're looking for a talented and passionate Senior Analyst/Associate Product Manager (APM) to join the Mobile Messaging team. The role will support a Product Manager in the ideation and development of various servicing, enrollment, and marketing journeys across our Messaging components within the Enterprise Mobile App that helps shape the future of these core user experiences to be best in class. With an outcome-first approach, this Senior Analyst/APM will work with a Product Manager to help drive our core strategic goals to increase customer satisfaction, engagement, digital adoption, and revenue contribution across various Messaging journeys at the customer-level, including Push Notifications as a channel.

The successful candidate will have experience managing digital initiatives and will collaborate with a team of product managers, engineers, designers, UX researchers, and data analysts to drive our key goals. Key responsibilities of this Senior Analyst/APM include but are not limited to:

• Support a Product Manager with development and launch of new features and capabilities for our Mobile Messaging and Push Notifications journeys in partnership with our Engineering, Design, Research, Compliance, Legal and Fraud teams

• Work effectively with a team of mostly co-located developers to ensure a consistently smooth process of code deployment to market

• Be the voice of the customer and the product evangelist to users, executives, and partners

• Contribute to the Mobile Messaging product strategy and execution of the roadmap

• Feed the product backlog, ensuring our Engineering partners have requisites detail to interpret user stories and success criteria

• Communicate with partners from international markets to uplift features across a global codebase

• Author and maintain business rules documentation for Mobile Messaging products and groom with engineering team

• Leverage user feedback tools to identify user pain points in existing journeys, then translate them into actionable enhancements to the product

• Liaise with partner teams like Personalization as required on new capabilities and channel transformation

Qualifications:

• Ability to communicate with effectiveness and empathy

• Enthusiasm and passion for great products and demonstrated customer focus.

• Ability to take a collaborative approach to operate in a matrixed environment.

• Can-do attitude with a passion for digital products and technology

• Analytically savvy – leveraging both quantitative and qualitative insights to drive outcome-driven product decisions

• Curious about the why and how

• Sense of urgency and enthusiasm in developing a best in class products

• Proactive – you find a way to solve problems regardless of how unclear they initially appear

• 1-2 years of agile product development experience preferred

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 24008249