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Job Information

American Express Senior Manager, Amex Savings Product Management in New York, New York

Description

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.

When you join Team Amex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. Here, you’ll learn and grow as we champion your meaningful career journey with programs, benefits, and flexibility to back you personally and professionally. Every colleague shares in the company’s success.

Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to our customers, communities, and each other every day. And, we’ll do it with integrity and in an environment where everyone is seen, heard and feels like they truly belong.

Join #TeamAmex and let’s lead the way together.

The Consumer Banking team, within the Global Consumer Services Group (GCSG) at American Express, was created to meet the financial services needs of our customers and build upon a broader Membership promise. This new and growing team will drive AXP’s innovation in banking services, identifying customer needs and innovating around new digital banking products that deliver differentiated value. As a growing team, we are looking for colleagues who enjoy building from the ground up, have a strong external perspective and will roll up their sleeves to accomplish common goals.

How will you make an impact in this role?

The Senior Manager, Savings Product Management will be an essential part of the core team responsible for ongoing management and evolution of our Amex Savings products, including high-yield savings and certificates of deposit. The role is focused on driving product and feature performance and using industry knowledge and customer experience insights to drive enhancement and optimization opportunities across the Savings portfolio. This role will drive business and product metrics, working on a cross-functional team to coordinate and implement roadmap priorities and product changes, while acting as champion to drive Amex Savings business priorities. This person will also help define the broader strategic roadmap for the product, including identifying product enhancements based on customer feedback.

Key Responsibilities

  • Lead HYSA and CD products, key performance indicators and business scorecard, becoming the main point of contact regarding product features, capabilities and processes

  • Develop deep understanding of end-to-end online customer journeys and operational processes that support our customers, championing best-in-class experiences and finding opportunities for improvement

  • Own key customer touchpoints such as our Deposit Account Agreement and customer communications, ensuring information is accurate and follows standard processes

  • Partner with Analytics, Digital Product and Servicing teams to monitor product and feature performance, and customer insights to inform optimization and roadmap opportunities

  • Partner with Analytics team on existing competitor profiles and conduct other customer & competitive research as needed to inform product changes, optimization opportunities, and product conversion decisions

  • Communicate strategic priorities for products and coordinate cross-functional teams to support –business needs and requirements for product changes and new product capabilities

Minimum Qualifications

  • Demonstrated experience in product management, product marketing or similar role

  • Strategic problem solver with strong analytical capabilities, as well as the ability to proactively identify areas of opportunity and drive results

  • Familiarity with defining product features, customer journeys and assembling business requirements

  • Interpersonal, leadership and influencing skills with success working across functions

  • Ability to work well with ambiguity, multiple priorities, and fast paced environment

  • Comfortable working in more sophisticated technical and regulatory environments

  • Positive “roll-up your sleeves” attitude and “start-up” mentality

  • Flexibility to adapt as organization grows and evolves

  • Bachelor’s degree required

Preferred Qualifications

  • Master’s degree preferred

  • Experience in deposit products or digital banking strongly preferred

Qualifications

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e. 2 doses for Moderna/Pfizer and 1 dose for J&J), in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

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Job: Marketing

Primary Location: US-New York-New York

Other Locations: United States

Schedule Full-time

Req ID: 22027323

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