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Job Information

American Express Senior Manager / Manager, Global & Top Merchant Reporting in New York, New York


You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Global Merchant and Network Services (GMNS) is the Merchant Acquirer, Processor and Marketing partner for millions of merchants around the world who accept American Express Cards. This exciting role sits within the GMNS organization supporting Global Client Group (GCG). This is an excellent opportunity for an individual to gain deep knowledge of the Merchant business by leading analytics / reporting processes and developing relationships across teams and with senior leaders.

As the successful candidate, you will be responsible for business performance reporting and – more importantly – providing insights to inform business strategy. You will also work closely with key business partners and international colleagues to manage a suite of business-critical merchant performance dashboards.

The candidate should have strong technical, analytical and project management skills, be detail oriented and be able to collaborate across teams. The role involves leading complex analytical projects that involve working with multiple stakeholders, analyzing large data sets and understanding impacts to key GMNS business metrics.


  • Management of business-critical merchant performance reporting suite. Evaluate current reporting to identify opportunities that will drive automation, eliminate redundancies, and address reporting gaps.

  • Undertake in-depth analysis of key business performance metrics, highlighting trends and identifying implications / opportunities that inform and drive business strategy.

  • Support GCG annual planning processes (e.g., metric forecasting and target setting).

  • Manage/support colleague scorecard production processes in alignment with global standards and direction.

  • Create reporting tools that support strategic priorities.

  • Lead and support ad hoc strategic projects.



  • A highly motivated individual with excellent project management skills.

  • An individual who is passionate, flexible, and has a positive attitude.

  • Able to effectively adapt under changing conditions and prioritize initiatives in a fast-paced complex environment.

  • Highly organized and detail oriented with an ability to multi-task.

  • Strong analytical skills, ability to interpret data and understand complex processes with the goal to provide meaningful insights to inform business strategy.

  • The ability to build strong, trust-based working relationships with an ability to influence without authority.

  • Ability to operate as a change agent with a proven record of delivered results.

  • Clear and concise with written and verbal communication.

  • An undergraduate degree; MBA or similar advanced degree preferred

  • Programming expertise using SAS, Python and/or Hive; advanced Microsoft Excel skills are essential; Cornerstone knowledge is preferred.

  • Tableau dashboard development experience preferred but not required.

  • Greater NYC Metro Area operating under a hybrid-work arrangement (highly preferred) OR Virtual (anywhere in the US)

Currently, the Company requires that colleagues be fully vaccinated against COVID-19 in order to work in or visit any of our US and Canada offices, subject to legally required accommodations. If the role you are applying for is designated as hybrid or onsite, you will be required to visit our offices.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Job: Marketing

Primary Location: US-New York-New York

Other Locations: United States

Schedule Full-time

Req ID: 22000736