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Job Information

American Express Senior Manager-Network Product Development in New York, New York


You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Senior Manager-Network Product Development

It begins with a Card Member using an American Express Card at one of our millions of Merchants around the world – the rest is up to us. The Network and Acquirer Solutions team (NAS) is the heart of the American Express Enterprise, powering billions of transactions through the global payments processing network that we develop and manage.

The NAS team is unique within American Express. We work across almost every American Express business unit as well as external partners, providers, and key industry customers. We are known to be intellectually curious and problem solvers as we tackle the most imperative initiatives facing the payments industry today, such as securing online transactions and enabling faster, more convenient ways to pay. A role within NAS will challenge you to broaden your skills and industry competence while giving you the chance to drive enterprise growth and help deliver on our brand promise of trust, security and service.

Are you a motivated, hardworking and passionate individual? If you want to join an engaging and fast paced business area this could be the role for you! Reporting to the Director, New Products and Capabilities and partnering with a large group of stakeholders to organize & drive the delivery of a large program of development focused on modernizing the customer and partner experience. This role will be responsible for driving the execution of direct and indirect onboarding processes including emerging GNS models. A prime candidate will be able to display a relentless drive for efficiency gains and value delivery for internal and external partners.

Key Responsibilities

  • Act as Program Manager leading aspects of a modernization program within the SAFe Solution Delivery Layer

  • Collaborate with product owners and product managers to help define product direction

  • An effective communicator, who coordinates on how technology can help address a business need and drives alignment on standard platform capabilities, that can be scaled to new use cases.

  • Partner with Technologies and collaborators to understand the roadmap and prioritize into a backlog with clearly defined capabilities and requirements

  • Apply agile tools and techniques to drive successful delivery: attending ceremonies, PI planning and driving consistency across scrum teams

  • Provide consultancy to business partners to ensure that processes and capability changes are well understood by all

  • Lead and support agile working practices to deliver maximum value to partners

This role may be subject to additional background verification checks.

Minimum Qualifications

  • Experience in a Product Owner, Program Manager or Release Management role with familiarity with Rally or similar tools preferred

  • Experience driving results and collaborating in a cross-functional and global environment

  • Thrive in taking an analytical approach with ability to drive output, develop insights and provide recommendations for prioritization decisions

  • Excellent verbal and written communications skills required, to craft and deliver effective messages to senior Leaders

  • Self-starter able to work independently, with outstanding problem solving and interpersonal skills

  • Experience of applying Scrum, SAFE or similar methodology / tools in practice

  • Consistent track record to adjust quickly to shifting priorities, multiple demands and ambiguity

  • Flexibility to support various time zones, as role supports global initiatives


Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Network

Primary Location: US-Arizona-Phoenix

Other Locations: US-New York-New York

Schedule Full-time

Req ID: 22031384