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UnitedHealth Group Senior Product Manager in New York, New York

This Senior Product Manager will work across Genoa Telepsychiatry and Optum Behavioral Care.

At Genoa Telepsychiatry we increase access to behavioral healthcare in underserved communities across the U.S. by building telepsychiatry programs that connect patients with psychiatrists & APRNs remotely. Genoa Telepsychiatry (GTP), is a leading outpatient telepsychiatry community with programs in over 35 states providing nearly 250,000+ appointments annually. Our New York team offers ample career development opportunities in a mission-driven culture valuing empathy, collaboration, grit, and continuous learning.

Optum Behavioral Care sits within Optum Care Solutions and is focused on designing and implementing localized medically integrated behavioral care delivery systems, by providing customer centric, measurement-based, high quality, and accessible care at the right site across the behavioral health care continuum. The focus and goal of Optum Behavioral Care is to achieve the quadruple aim of improved access, quality, cost and stakeholder satisfaction. Optum Behavioral Care offers in-person and virtual point solutions and comprehensive offerings, with impactful point solutions including measurement-based care delivery, assessment and triage capabilities, and targeted interventions for patients with multimorbidity.

We are looking for a Senior Product Manager who will lead product management for one of our business lines: Optum Behavioral Care. You will identify opportunities for technology solutions, then design, implement, launch and drive the adoption of these solutions, working with multiple functions within the company (Marketing, Finance, Engineering, etc.) to see solutions through the full lifecycle.

This role requires a set of skills and experience in leading stakeholders and building products that help us meet our growing organizational needs and roadmap. Optum Behavioral Care offers opportunities to explore different areas of healthcare technology, from health information exchange to tools that enable measurement-based care. Optum Behavioral Care is still in early stages of growth, with plans to expand rapidly, so this Senior Product Manager will lay the foundation to enable scalable, high quality care delivery through technology.

Primary Responsibilities:

  • Manage a small team of product managers

  • Become a behavioral health domain expert through a deep understanding of users, market and technology

  • Work closely with internal and external cross-functional stakeholders to derive insights about customer pain points and needs

  • Construct an evidence-based, data-driven argument in support of a product decision and tradeoffs made

  • Use a clear understanding of user research, data analysis, and customer feedback to refine user stories then translate into clear product specifications/acceptance criteria for engineering sprints

  • Work closely with developers to understand and overcome technical challenges for new product features/enhancements, defining release schedules and milestones for successful launch/delivery

  • Post-launch, effectively operate, drive adoption and support the product as needed (e.g. bug triage, answering client questions)

  • Support metric-driven leadership reporting

The opportunity is great because you will:

  • Gain a deeper understanding of the telehealth space and other innovative behavioral health delivery models, with direct input in designing the behavioral health system of the future

  • Work closely with senior leadership on translating business needs into Product requirements

  • Develop complex solutions, with a high degree of independence and autonomy, bringing your vision for a scalable, best-in-class patient care delivery platform to life

  • Make a positive impact in behavioral healthcare

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Minimum of a bachelor’s degree

  • Minimum 6 years of experience in software product management, general management consulting, or other relevant functions

  • Previous work experience within the healthcare industry

Preferred Qualifications:

  • Experience managing direct reports

  • Experience navigating complex problems and crafting unique and scalable solutions

  • The ability to run multiple projects independently, tackle obstacles and be proactive

  • Experience working in a decentralized workplace environment, and in supporting remote teams

  • Excellent written and verbal communication skills

  • Experience making ROI and metrics based decisions

  • Ability to operate with minimal direction, self-imposed accountability and discipline

  • Experience building and managing multiple internal and external stakeholder relationships

  • Experience directly working in software delivery and familiarity with Agile methodologies

  • Strong technical background with the ability to understand pros and cons when discussing product implementation with engineering teams

  • A strong moral compass and commitment to Genoa Telepsychiatry’s core values:

  • Mission-driven: We are motivated, above all, by our mission to increase access to behavioral healthcare.

  • Emotional intelligence: We deeply value emotional intelligence and the natural instinct to treat others kindly.

  • Autonomy: We hold a high standard for excellent work, but offer ample independence to achieve goals in our own individual ways.

  • Equality: We treat each other equally, always seeing the merit in others' perspectives no matter who presents them.

  • Goal-oriented: We work hard to crystallize goals, create collaborative strategies, and reach stretchy but achievable goals.

  • Transparency: We communicate openly – with a bias toward a democratic dialogue.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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