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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The core of our company is not just the products we offer, but the personal connections our customers have with our brand. You can create digital experiences–from payments to rewards to servicing–that keep us connected to our customers and serve them at every touchpoint. From digital servicing and lifestyle features to secure, frictionless payment options, you can make a meaningful difference in our customers’ lives and help set us apart in the industry. Find your place in digital product on #TeamAmex.

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating, and leading emerging products and partnerships that represent significant business building opportunities both in terms of driving revenue and customer impact. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include crafting industry-leading digital payment & commerce solutions, using our outstanding servicing network and lifestyle assets to build digital experiences, and defining new products and services based on emerging technologies and trends.

The UX Team at Amex Digital Labs is responsible for driving and supporting the research, copy, design, and accessibility needs for a broad range of critical initiatives across e-commerce solutions, peer-to-peer payments, generative AI, digital identity, and other emerging technologies.

Researchers at Amex help to elevate knowledge and understanding of our users across UX, product and engineering, and play a critical role in building the world's best user experience. As a UX Researcher, you'll autonomously lead research programs, working independently or collaboratively (with our vendor partners) to deliver research across the globe. A skilled research evangelizer, you have the opportunity to make a deep contribution in an area of your own specialty.

How will you make an impact in this role?

• Leads research strategy and efforts in close collaboration with product and UX colleagues; Advise product team on best research methods, tools and frameworks based on product goals and expected outcomes

• Facilitates workshops with design and product stakeholders to align on learning needs and to frame the research approach

• Partner with our external research vendors to execute research for our product team

• Executes research studies using a variety of methods to explore user needs, pain points, and opportunities to create more value

• Triangulates data from multiple sources to generate insights that elevate stakeholder understanding of our users

• Leads the creation of research artifacts that brings user needs and insights to life, and ensures insights are communicated effectively to influence product and design strategies

• Provides support for research leadership presentations and supports presenting of research programs and new ideas to cross-functional partners and leaders

• Implement a framework to track research efforts and outcomes; Use learnings to improve research strategy

• Coaches and mentors product team members in the end-to-end research process; Educate team members on best practices in order to get the most out of research efforts for their products

• Maintains compliance with data privacy and tooling standards

Minimum Qualifications

• Has at least 5 years of hands-on experience in research

• Proficient in using dscout and User Testing to support a variety of methods across the lifecycle

• Proficient in using UserZoom and User Testing to support a variety of methods across the lifecycle

• Proficient in using Qualtrics for conducting surveys and capturing CSAT

• Demonstrates an understanding of fundamental UX research theories, principles and concepts gained through practical experience in industry or academia, on-the job training, or formal education

• Is proactive, energetic communicator, with an impressive attention to detail in written communications (e.g., slack messages, emails, and research documents), and a clear and engaging verbal presentation style

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-New York-New York

Schedule Full-time

Req ID: 25000295