Job Information
Hyatt Assistant Front Office Manager in New York
Description:
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing authentic hospitality and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.
The Assistant Front Office Manager will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Qualifications:
A true desire to satisfy the needs of others in a fast-paced environment
Refined verbal and written communication skills
Minimum of one-year previous front office supervisory experience preferred
Ability to work a flexible schedule
Ensure hotels standards and expectations are accomplished on a daily basis
Greet and escorts VIP’s and ensures that the staff is aware of the VIP guest requirements
Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk and Package Room staff
Oversee lobby, upholding guest service standards from the point of entry to guest room.
Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
Ensure hotels standards and expectations are accomplished on a daily basis
Supervise Guest Services, Front Office, Bell Staff, Door Staff, Mail Desk, PBX and Package Room staff
Oversee lobby, upholding guest service standards from the point of entry to guest room.
Motivate team to carefully problem solve, empathize with customer needs, and develop new skills
Coordinate Front Office activities with Guest Relations and other departments
Effectively communicate information between shifts including special requests
Interact with Housekeeping, Engineering, and Sales, regarding day-to-day room inventory needs
Control daily rooms availability, special events, and general information
Develop and implements “plan of action” for day-to-day operations
Supervise check-in and check-out
Support Supervisors with daily group activity
Monitor and implement operating procedures
Responsible for maintaining department standards
Ensure that staff members follow set procedures and standards
Ability to train and monitor performance of staff
Ability to hire, train, develop, and motivate employees.
Troubleshoot in a diplomatic manner
Prioritize guest issues
Maintain enthusiastic and warm attitude in all circumstances
Stand and walk for long period of time
QUALIFICATIONS:
ESSENTIAL:
- 1 year management experience in: Front Office, Housekeeping, Reservations or a satisfactory combination of education and experience that provides for the skills necessary for this position
DESIRABLE:
- Degree in Hotel Management
Annual Salary Range: $62,000 - $80,000
Primary Location: US-New York
Organization: Thompson Central Park New York
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: NEW013644
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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