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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Building lasting relationships is at the heart of our business–and that’s exactly what members of our sales team do best. Use your entrepreneurial mindset and consultative approach to create rewarding opportunities for both our customers and yourself, while being backed by an iconic brand. Whether you’re helping our customers get the most value from our range of innovative products and services, or collaborating internally across teams to deliver new solutions, your work can help us become an essential part of our customers’ lives. Find your place in sales on #TeamAmex.

How will you make an impact in this role?

The US SME Sales Enablement Organization focuses on accelerating commercial business growth through training, tools and insights to provide a best-in-class customer experience and create a culture of doing it the right way.

Sales Ops & Governance Role

We are seeking a highly skilled and motivated professional to join our team and spearhead the development of a comprehensive framework to address performance gaps across various US SME channels.

This role requires a strategic thinker who can bring in efficiencies and effectively partner with key stakeholders, including the SME Sales and AD leadership team and CEG

This is a brand-new role which is pivotal in driving commercial business growth by developing and implementing a robust framework to address performance gaps tailored to various US SME channels – a great opportunity at B35 level!

The candidate must be a thought leader who can highlight trends, risks, and opportunities to enhance business decision-making processes, while working very closely with Sales, Marketing, Capabilities, Technology, and Analytics teams to drive growth in the sales organization. This role will own the relationship with the US SME General Manager and senior leaders within US SME, SPT, and CEG

This role will support the development and implementation of analytical solutions, dashboards & reporting to provide consultative support to the GCS leadership team & ensure proper controls are in place for the performance improvement process.

By fostering strong partnerships with key stakeholders and leveraging analytical solutions, the role enhances business decision-making processes and identifies opportunities for growth

This is a people leader role with 2 direct reports

Key Responsibilities

• Design and implement a robust framework to address performance gaps tailored to the needs of different US SME channels.

• Identify and integrate strategic efficiencies within the performance improvement framework to enhance overall effectiveness and achieve organizational goals.

• Foster strong partnerships with relevant stakeholders, including the SME Sales and AD organization and CEG, to ensure alignment and successful implementation of PIPs

• Apply analytical thinking to diagnose business needs and to establish analytical hypothesis and solutions

• Drive alignment among customers and key partners; write compelling messages addressed to various audiences/levels within the organization

• Find opportunities to strengthen business performance; demonstrate learning agility

• High level of accountability and ability to address ambiguous challenges; adaptable to evolving priorities and rapid change

• Challenge status quo, innovate, and harbor strong curiosity.

• Lead sophisticated work streams, and to work across departmental boundaries and deliver a diverse set of initiatives that result in impactful outcomes

Minimum Qualifications

• Bachelor’s Degree required, preferably in a quantitative field (e.g., Business, Economics, Finance, Accounting, Statistics, Artificial Intelligence, Data Analytics, Engineering)

• Ability to cultivate relationships and partner with multiple collaborators, with superb interpersonal and communication skills

• Ability to drive project deliverables to achieve business results

• Ability to work effectively in a team environment

• Strong communication (both written & verbal) and interpersonal skills

• Ability to learn quickly and work independently with complex, unstructured initiatives

• Self-starter who thrives in an evolving, dynamic environment

Preferred Qualifications

• Proven track record of independently developing novel analytical solutions optimizing business processes

• Hands-on analytics experience with understanding of data processing and model validation. Ability to address performance issues and to manipulate both structured and unstructured data

Technical Requirements

• Good Programming skills: SQL, Excel/VBA

• Knowledge of SAS, Java, Hive, Pig, Python, SQL is a plus

• Advanced knowledge of MS Office – PowerPoint, Excel

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: Data Mgmt and Analytics

Primary Location: US-New York

Schedule Full-time

Req ID: 25004109