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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses. GCS Global Marketing team is responsible for attracting, retaining, and engaging new and existing customers, with the guiding objective to Serve our Customers the Right Treatment, at the Right Moment and the Right Margins.

The Marketing Tech & Execution Capabilities (MTEC) team is responsible for ensuring that we allocate the technology resources necessary to deliver GCS Marketing business priorities and transforming our enterprise execution capabilities to enable faster and more efficient go-to-market processes.

The Marketing Tech & Execution Capabilities Team is seeking a Senior Manager of Marketing Capabilities Planning who will manage annual and iterative planning by developing a transparent planning model and providing centralized support to GCS Marketing. This person will be responsible for navigating the Enterprise Tech Planning Process and driving prioritization across GCS Marketing roadmap. To support these efforts, the team partners effectively with numerous stakeholders across product and technology teams to build new products for our customers. We also work closely with the Executive Leadership Team to support strategic decision making for the business.

Key Responsibilities :

• Support portfolio management by working with stakeholders across Marketing to identify priority tech demands.

• Develop and run annual planning process for GCS Marketing.

• Manage intake method for new technology demand, both through annual & iterative planning processes, consulting with colleagues to assess their requests and escalate through leadership forums for prioritization/tradeoffs where needed.

• Create regular status reporting for Executive Leadership to reflect progress against the GCSM ATL Priorities and understand drivers of status.

• Facilitate roadmap sessions as needed to support leadership decision-making and ongoing prioritization. (conversations for potential tradeoff decisions and ongoing prioritization).

• Lead efforts to improve cross BU collaboration across shared Tech Priorities, creating process to enable Enterprise BIDs.

• Partner with Marketing to address any Business Health inquiries and work with GCS Tech Portfolio Management and IP to determine Business Health EPICs to be leveraged for platform teams.

• Define Roles & Responsibilities across NEW GCSM Tech Landscape (MTEC, Marketing, NPD, GCS IP).

• Identifying common pain points, recommending fixes (in scope for what's in our scope) or sharing with key partner teams (the pain points that impact them).

Minimum Qualifications

• Highly motivated individual with excellent collaboration and influence management skills

• Excellent project management skills with the ability to drive work forward with minimal supervision

• Detail oriented with the ability to understand complex processes and translate them effectively to business partners across the organization

• 5 years of relevant experience

Preferred Qualifications

• Experience with American Express Annual Tech Planning process

• Comfort with technology, and ability to understand business and customer needs and translate into high-level tech requirements

• Working style that is resourceful and adaptable to changing needs in a fast-paced environment

• Manage effectively through ambiguity and evolving strategies while maintaining customer focus

• Communicate complex topics clearly across multiple stakeholders, including Technologies, Product, Marketing and Executive Leadership

We are currently seeking candidates for this position who are available to work in a hybrid model based out of our New York City office. Only applicants who meet this requirement will be considered.

Qualifications

Salary Range: $80,000.00 to $155,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Marketing

Primary Location: US-New York

Schedule Full-time

Req ID: 24005159