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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is dedicated to the success of businesses big and small with the vision to be essential to our customers’ businesses every day. As part of GCS, the Small Business Product Strategy and Card Features team sits within our Small Business Products & Blueprint organization. “SBS Strategy” is responsible for articulating the vision for the SBS product line and managing features and functionality shared across the SBS Card portfolios.

Important among these features are Employee Cards and Account Manager. Every Business Card Member has the option to add additional Employee or “supplemental” cards to their accounts, which can be used to segment expenses or enable Employee Spend. Additionally, the Account Manager access profile allows Card Members to delegate access to a trusted colleague to handle account responsibilities on their behalf. These products perform a vital role in enabling our customers to run and fund their businesses and are some of American Express’ most relied-upon business tools.

The Senior Manager Employee Cards & Small Business Features will be responsible for the product strategy, value proposition and P&L for our Employee Card and Account Manager Products. This person will play a key role in all core aspects of the portfolio strategy and will be responsible for managing the product roadmap, driving acquisition and engagement, supporting Go-To-Market initiatives, and leading reporting and analytics.

This individual will work cross-functionally with key internal partners including Prospect & Customer Marketing, Servicing, Finance, New Product Development, GCO, Compliance, Operational Excellence, and more. A successful candidate will have a passion for and ability to manage products with a best-in-class experience, develop and implement winning strategies, think outside and beyond the box, and influence a variety of partners.

Key Responsibilities Include:

• Serve as the primary Employee Card and Account Manager thought leader and product champion for GCS; partner closely with Consumer product to drive a consistent future vision

• Develop Portfolio strategy and optimize performance by understanding P&L drivers and work with critical partners to implement strategy

• Investigate into portfolio insights to identify trends and opportunities to drive acquisition, product engagement, and reduce attrition

• Lead complaints monitoring, identification of operational issues and remediation

• Lead reporting and insights for SBS Employee Card program in collaboration with Finance and Marketing

Minimum Qualifications

• Expert project management skills including content collation, deck building, workstream tracking and meeting facilitation across band levels

• Strategic and creative thinker who loves to solve complex problems

• Excellent oral and written communication skills and comfort presenting ideas

• Financial acumen and ability to synthesize data into actionable insights and strategic recommendations

• Comfort navigating white space and strong ability to create structure

• Collaborator with proven cross-functional leadership and ability to influence across partners

• Customer-first approach with knowledge of commercial customer needs

• 4 years of related experience

• Bachelor's degree or equivalent experience

Preferred Qualifications:

• Prior experience in product marketing or strategy a plus

Qualifications

Salary Range: $90,000.00 to $165,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Job: Product

Primary Location: US-New York

Schedule Full-time

Req ID: 24012075