DuPont NA CMPT Field Service Engineer in Newark, Delaware
Position includes responsibility for technical support of products offered by DuPont’s CMP Technologies business to the semiconductor industry in North America. Products are inclusive of all CMP consumables offered by DuPont, the #1 market share leader of CMP consumables. The FSE position will begin with 6-12 months of training in the Delaware CMPT Manufacturing Plant, and then the FSE will relocate to a virtual office in the United States within close proximity of the assigned key accounts.
New Business Promotion & New Product Placement
Understand technical requirements and opportunities within the accounts. This will involve a dynamic plan as the needs and requirements are anticipated to change.
Work with Account Management to determine where the opportunity fits within the scope of our ability to engage, given available resources (align supplier strengths to meet the customer needs).
Along with Account Management Team, develop the people strategy within the customer and identify advocates.
Coordinate both internal and external demos and evaluations. The FSE will be solely accountable for working along with other groups such as Applications Engineering, depending on the complexity of the opportunity.
Coordinate with Applications Engineering for product roll-outs and training at customers on new products.
Along with Account Management, or solely, generate and present technical updates both at the customer and internally.
Sustaining Engagements & Process Tune-Up
Develop understanding and expertise on customer processes and the use of the products (CMPT and competitive).
Along with Account Management, develop Customer Improvement Plans (CIP) and work with customers to accomplish the agreed upon technical portions of the CIP.
Work with customers on process improvement and optimization (upgrade with advanced DuPont product offering to meet goals of customer-CIP and protect DuPont’s market share).
Perform sample analysis on customer used products to solve specific problem statements.
Issue Resolution & CMP Performance Troubleshooting
For technical related issues, define the issue and key success criteria. Have an understanding of the customer process; this will include working with the customer to determine root cause and attempt to isolate whether issues are product related, or due to other external contributing factors.
Along with Account Management, manage customer expectations in relation to CMPT available resources, and our ability to provide support.
Along with Technical Services, communicate and work with the customer throughout the resolution process.
When necessary for issue resolution, coordinate product or process studies to troubleshoot the issue. This may include polishing, analysis, special testing, etc.
Perform the job safely and help promote safe attitude throughout the company.
Where applicable, may participate in the technical training and development of other members within the group.
Internal to Sales / Marketing / Customer Service
Technology Groups – Applications Engineering, Tech Service, Pad/slurry R&D, Apps Lab as examples
Successful Candidate Will Need To Relocate To Boise, ID or Portland, OR
Bachelor of Science or equivalent experience
Minimum 3 yrs process development/customer engagement experiences
Excellent communication/interpersonal skills; ability to give detailed technical presentations to all audiences
Understanding of semiconductor processes; CMP process knowledge
DOE, data analysis and technical reporting
Knowledge of all pertinent lab metrology and procedures
Able to work both in team environment as well as independently
Developed understanding of the use of statistics is preferred.
Willing to travel, as the job will include travel within the defined region as well as potentially other areas within North America as needed. Travel requirement is expected to be 50-75%.
DuPont is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability or any other protected class. If you need a reasonable accommodation to search or apply for a position, please visit our Accessibility Page for Contact Information (http://www.dupont.com/global-links/accessibility.html) .
For US Applicants: See the “Equal Employment Opportunity is the Law” poster at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf
For our U.S. Affirmative Action Policy, click here (https://www.dupont.com/content/dam/dupont/amer/us/en/corporate/microsites/now/news-articles/EEO%20Policy%20Final%20Version%20Oct%202020.pdf) .
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