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Job Number 24102423

Job Category Retail & Gift Shops

Location The Resort at Pelican Hill, 22701 South Pelican Hill Road, Newport Beach, California, United States

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Position Title: Retail Manager – Front Line Leader Date Created: October, 2016

Functional Job Family: Retail/Gift Shops

Primary Job Family: Front Line Leader

Career Band: Red

Reports to: Department:

JOB SUMARY

Responsible for the management of a single retail outlet within a hotel. Establishes the merchandise and sales plans for the store and coordinates buying and pricing efforts for appropriate retail categories in conjunction with Corporate Retail Services. Manages the development of product and physical layout of the store and helps establish retail goals for the property. Successfully execute retail operations, continually improves guest and employee satisfaction and maximizes the financial performance of the department.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in the retail or related professional area.

OR

• 2-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major; 2 years experience in the retail or related professional area.

CORE WORK ACTIVITIES

Managing Department Operations and Budgets

• Manages day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

• Manages areas of operation to budget by reviewing operating statements, budget worksheets, and payroll progress reports.

• Serves as a role model to demonstrate appropriate behaviors.

• Encourages and builds mutual trust, respect, and cooperation among team members.

• Monitors the inflow of ordered materials and the maintenance of current materials.

• Verifies that profits and losses are documented accurately.

• Purchases merchandise to be used or sold by organization.

• Manages all inventory control.

• Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

• Verifies that all Retail employees follow cash control procedures.

• Verifies that all retail store records are maintained on a timely basis, including sales reports, invoices, end-of period reports, etc.

• Helps to develop and implement strategic plans for the retail store operation.

• Maintains proper purchasing techniques for appropriate retail categories.

• Maintains items at appropriate stock levels.

• Maintains store appearance, cleanliness and maintains visual merchandising standards and impact.

• Verifies that that all employees have the proper uniforms, supplies and equipment.

• Develops specific goals and plans to prioritize, organize, and accomplish your work.

• Develops constructive and cooperative working relationships with others, and maintaining them over time.

• Verifies that employees understand expectations and parameters.

• Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

• Establishes and maintains open, collaborative relationships with employees and verifies that employees do the same within the team.

• Establishes standardized merchandise, display and pricing standards.

• Verifies that employees understand and comply with loss prevention policies to prevent accidents and control costs.

• Participates as needed in the investigation of employee and guest accidents.

Providing and Ensuring Exceptional Customer Service

• Provides services that are above and beyond for customer satisfaction and retention.

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

• Sets a positive example for guest relations.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

• Responds to and handles guest problems and complaints.

• Empowers employees to provide excellent customer service.

Additional Responsibilities

• Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

The salary range for this position is $66,000 to $80,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.