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Job Description

Are you passionate about driving more personalized and relevant content experiences for customers? Do you thrive in collaborative environments and want to join a diverse and inclusive organization that’s driven to innovate to better understand our customers’ needs? Take the next step in your career and join us as an Associate Director and serve as the Program Manager for US Content Optimization. Don’t miss out on this opportunity to shape the industry's most customer-centric content optimization program!

As a Program Manager, you will help achieve our goal of creating the industry's most differentiated, customer-centric enterprise end-to-end approach to content development, utilizing automation, data, and analytics to generate relevant content at scale, fueled by automation and an AI-enabled model.

In collaboration with various Human Health teams including US, International, and Global commercial organizations, Information Technology, and Digital, Data, and Analytics, you will support the Director of Content Optimization in defining the content capability strategy and roadmap. You will coordinate the strategic planning, execution, and scaling of novel content approaches along with embedding content optimization into our company’s ways of working. You will also identify new brand needs and content capability opportunities, mapping them against program pillars, prioritizing them in collaboration with stakeholders, and defining a three-year roadmap.

Key Duties & Responsibilities include and may not be limited to:

• Oversee the development of comprehensive project plans for US Content Proof of Concepts (POCs) for new content capabilities, including scope, objectives, timelines, resources, and budget.

• Map key stakeholders to ongoing Content POCs and initiatives, fostering collaboration and ensuring alignment.

• Sponsor regular meetings with cross-functional stakeholders to share updates, gather input, and manage overall expectations related to the Content Optimization program.

• Identify program-level risks and issues, communicate them to leadership, and drive issue resolution and risk mitigation.

• Support and champion change management activities and long-term adoption of new content capabilities, identifying impacts to people, processes, and technology.

• Track program-level metrics and report them to senior leadership.

• Manage the overall Content Optimization budget including forecasting and annual planning.

• Drive the implementation of new technology and automation solutions related to content capabilities, including process automation and GenAI, at scale.

• Develop team members, leveraging and strengthening their skills and creating new growth opportunities.

Qualifications:

Required Qualifications:

• Bachelor’s degree in Marketing, Communications, Business Administration, or a related field.

• 5 years of experience in project/program management, content development, campaign management, digital marketing, change management or related functions within the life sciences industry.

• Able to work at the North Wales, PA office at least 3 days per week (Hybrid).

• Willing to travel the amount of time the role requires: 25% per year (domestic and international).

• Legally authorized to work in the U.S.

Preferred Qualifications:

• Program Management & Agile certifications.

• Strong project management skills, with the ability to develop comprehensive project plans and effectively coordinate activities and resources.

• Deep understanding of the content development process, campaign management, and program management methodologies.

• Analytical mindset, with the ability to track program-level metrics and drive data-informed decision-making.

• Exceptional communication and stakeholder management skills, with the ability to engage and influence key stakeholders across functions, and at all levels.

• Strong change management experience, with the ability to drive adoption and mitigate impact.

• Budget management skills, with the ability to effectively manage resources and investments.

• Familiarity with new technology and automation solutions related to content capabilities.

NOTICE FOR INTERNAL APPLICANTS

In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separationpackage, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/task/1422$6687.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

05/24/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Job Posting End Date: 05/24/2024

A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID: R293529