We Hire America Jobs

Mobile We Hire America Logo
WeHireAmerica.jobs is a service of HR Policy Foundation and DirectEmployers Association. These two non-profit organizations are providing this free resource to help educators, policy makers and job seekers understand the great employment opportunities available here in the U.S. at some of America's biggest and best companies.

Job Information

Merck Senior Specialist, Field Digital Channels Engagement SME in North Wales, Pennsylvania

Job Description

Our Field Engagement Digital Innovation team is dedicated to delivering innovative experiences to our users and customers. We translate their needs into solutions that are personalized and effective while staying meaningful and compliant.

This Digital Channel Engagement SME will collaborate with Marketing/Promotion and Digital Engagement Teams and provide expertise on both Veeva CLM and Veeva Approved email channels. Reporting to the Field Digital Channel Lead, this role will manage cross-functional projects to execute and realize the US Digital Strategies Roadmap through Veeva and related capabilities. The organization will be looking for this role to translate strategies into workable solutions that provide optimal customer experience, while working to define the appropriate guidance and standards to ensure digital marketing resources are meaningful to customers and compliant.

Success in this role will require strong Veeva CRM knowledge, project management skills and an effective partnership across many functions including Sales Leadership, Account Executive Leadership, US Market Operations, IT, Training, Compliance, Legal and Communications.

Key Responsibilities of the Digital Channel SME include and may not be limited to:

  • Define and coordinate execution for new Veeva CLM and Field Email capabilities with Digital Engagement team members, Sales Leadership, Account Executive Leadership, US Market Operations, Digital Publishers, Creative Agencies, IT, Training, Compliance, Legal and Communications as appropriate.

  • Manage Digital Channel Capabilities to ensure promotional resources are designed based on the optimal CX/ UX.

  • Lead / support pilot initiatives to implement new capabilities and to operationalize them for re-use in the organization across brands or channels.

  • Oversight of marketing digital publishing vendors.

  • Work with analytics group to enhance data management and analytics to assess and optimize channel performance.

  • Facilitate the integration between marketing / promotion, legal/regulatory and technical teams to ensure compliance with channel standards and offer SME support.

  • Maintain above brand templates and facilitate approvals through Digital Standards Review Team (DSRT, formerly IMRT).

Position Qualifications:

Required Education, Experience, and Skills:

  • High School Diploma.

  • 5 years of experience in roles, such as sales operations, marketing operations, and/or digital channel innovation.

  • Experience working with and implementing technology products and solving consumer needs, including Veeva CRM, Salesforce, and/or Veeva Vault PromoMats.

  • Experience in end-to-end medical/ legal review and delivery processes.

  • Strong program/project management experience, having to manage multiple projects simultaneously and foster collaboration with colleagues.

  • Ability to negotiate and influence key stakeholders, and lead without authority.

  • Ability to manage business processes; including design, championing, and communication plans.

  • Experience with developing and managing standards and guidance documentation.

  • Demonstrated cross-functional leadership skills and ability to collaborate across the organization and with external agencies / vendors to drive work toward a common goal.

  • Change Management Skills – ability to gain sponsorship for change and work as a change agent to effectively drive change required.

Preferred Education, Experience and Skills:

  • BA/BS degree.

  • Experience working within the pharmaceutical industry in roles, such as sales operations, marketing operations, and/or digital channel innovation.

  • Passion for working with technology products and solving consumer needs.

  • Knowledge/ experience with the US marketplace.

  • Understanding of launch products and timelines.

  • Experience working in an agile environment or scrum framework.

  • Ability for strategic thinking, problem solving, and understanding of sales and marketing.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.



Employees working in roles that the Company determines require routine collaboration with external stakeholders, such as customer-facing commercial, or research-based roles, will be expected to comply not only with Company policy but also with policies established by such external stakeholders (for example, a requirement to be vaccinated against COVID-19 in order to access a facility or meet with stakeholders). Please understand that, as permitted by applicable law, if you have not been vaccinated against COVID-19 and an essential function of your job is to call on external stakeholders who require vaccination to enter their premises or engage in face-to-face meetings, then your employment may pose an undue burden to business operations, in which case you may not be offered employment, or your employment could be terminated. Please also note that, where permitted by applicable law, the Company reserves the right to require COVID-19 vaccinations for positions, such as in Global Employee Health, where the Company determines in its discretion that the nature of the role presents an increased risk of disease transmission.

Current Employees apply HERE (https://wd5.myworkday.com/msd/d/inst/1422$1533/rel-task/3001$14.htmld)

Current Contingent Workers apply HERE (https://wd5.myworkday.com/msd/d/task/1422$4020.htmld)

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here (https://survey.sogosurvey.com/r/aCdfqL) if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

EEOC GINA Supplement​

Pay Transparency Nondiscrimination (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts (https://www.msdprivacy.com/us/en/CCPA-notice/)

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, generally Tuesday, Wednesday and either Monday or Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence. This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

Under New York State, Colorado State, Washington State, and California State law, the Company is required to provide a reasonable estimate of the salary range for this job. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate’s relevant skills, experience, and education.

Expected salary range:

$111,400.00 - $175,300.00

Available benefits include bonus eligibility, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. For Washington State Jobs, a summary of benefits is listed here (https://www.benefitsatmerck.com/) .

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:



1st - Day

Valid Driving License:


Hazardous Material(s):


Requisition ID: R280447