The Hertz Corporation Sr Vehicle Control Rep - DASH in Oklahoma City, Oklahoma
The primary objective of the Senior Vehicle Control Representative (SVCR) is to ensure an appropriate and timely resolution to overdue rental contracts is achievedapplying critical thinking skills, research skills andgood judgement in determining, proposing, and executing an appropriate resolution for each customer. Additionally, assisting supervisor with escalated customer concerns, the review of plus 20 overdue contracts and monitor non-exempt time-link punches for accuracy.
Key Result Areas:
Exercise independent judgment for handling and review of escalated overdue cases for customer complaints, high valued vehicles, and unique business strategies.
Audit overdue files for compliance and coach the Vehicle Control Representatives on best practices.
Train new vehicle control representatives.
Monitor Time-link punches for accuracy and approve weekly time.
The “go-to” person to assist vehicle control representatives with questions, advice or situations that arise during day-to-day operations.
Identify and complete process improvement projects as identified by the Vehicle Control Supervisor.
Manage workload and effectively use all available resources to obtain an extension, the return of, or otherwise resolve overdue vehicles in a timely manner. (Research all Hertz systems, call/email/send letters to all overdue customers, contact the field, hire skip trace and/or repossession companies)
Work with the field locations and security managers to resolve overdue contracts.
Work efficiently with department resources (the Predictive Dialer, TLO, etc.) in order to reach overdue customers.
Review plus 20 contracts and advise supervisor for any concerns.
Other duties/projects as assigned
Bachelor’s degreefrom an accredited University, preferably in a business related field (or comparable professional experience).
Experience in customer service
Phone experience (call-center environment)
Previous Car Rental Experience preferred
Previous Vehicle Control Representative Experience required, (12 months required, preferred 18 months)
Ability to work independently
Research social media and other third party sites
Excellent written and verbal communication skills
Writes clearly and informatively. Edits work for spelling and grammar.
Presents organized and thorough information for intended audience.
Basic computer Skills
Strong Fluent user of Windows applications and Microsoft Office programs such as MS Excel and Word and E-mail.
Quickly learns and achieves proficiency in new software applications as needed.
Demonstrates attention to detail
Bi-lingual is a plus
Hertz is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Hertz is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Hertz is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Location US-OK-Oklahoma City
Job ID 194412
# Positions 1
Category Corporate Operations
Division OKC - Technology Center
Position Type Regular Full Time
The Hertz Corporation
- The Hertz Corporation Jobs