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Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Director Client Services

What does a successful Client Service Director for ISO Partner Solutions do at Fiserv?

The Client Service Director for Independent Sales Organization (ISO) Partner Solutions holds a pivotal role in shaping and executing strategies to ensure ISO partners receive outstanding service, tailored solutions, and expert consultation. This role encompasses oversight of Full-Service Providers (FSPs), Wholesale clients, Retail clients and PFACs.

As the leader of a dedicated team of Client Service Advisors (CSAs), you will drive day-to-day portfolio management and consulting initiatives. Your leadership will focus on fostering client growth, enhancing the client experience, and delivering exceptional value at every touchpoint.

What you will do:

• Develop and execute strategies to deliver high-touch service and tailored consultation to ISO partners, fostering strong relationships and client satisfaction.

• Lead, mentor, and manage a team of Client Service Advisors (CSAs), driving performance excellence and professional growth.

• Oversee the delivery of portfolio management and solution consulting services, ensuring alignment with client needs and business objectives.

• Continuously refine standard operating procedures to drive operational efficiency and optimize service delivery.

• Respond to client inquiries and resolve escalations with a proactive and solutions-focused approach.

• Identify and direct client education initiatives to address training needs, strengthen engagement, and promote service adoption.

• Partner with internal Shared Services teams to enhance service delivery processes and achieve greater efficiencies.

• Act as a key leadership contact for ISO Partner Solutions, serving as a trusted advisor to the broader ISO base and within the Fiserv leadership team.

What you will need to have:

• Bachelor's degree in a relevant field or equivalent military experience.

• 10+ years of experience in client service management within the financial technology industry.

• 5+ years of demonstrated expertise in leading and fostering the growth of high-performing professional client service teams.

• Proven history of client-centric leadership, consistently driving client growth and ensuring satisfaction through strategic focus and engagement.

• Excellent problem-solving and analytical skills backed by measurable results.

What would be great to have:

• 5+ years of experience in portfolio management and solution consulting.

• Familiarity with ISO partners, including Full-Service Providers, Wholesale clients, and Retail clients.

• Proven ability to deliver innovative solutions and drive measurable process improvements.

Important info about this role:

• We’re better together. This role is fully on-site.

• To be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered.

• All offers of employment are contingent on standard background checks.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.

• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.

• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.

• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.

• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.

• Advance your career with training, development, certification, and internal mobility opportunities.

• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-ME1

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name

• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune ® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Fiserv is an Equal Opportunity Employer, and we welcome and encourage diversity in our workforce that reflects our world. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local FBI field office or to the FBI’s Internet Crime Complaint Center.