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Job Information

Fiserv Manager, Card Services in Omaha, Nebraska

Are you detail oriented and customer-focused? Do you have an investigative mind prone to problem solving? If so, join Fiserv’s Issuer Dispute Operations team to make a real and direct impact on peoples’ lives!

What does a great Manager, Card Services do?

The Manager, Card Services is a vital role in the Fiserv Issuer Dispute Operations organization that significantly contributes to its overall business success. The role will be accountable for a business unit to ensure that all business objectives are achieved. The person in this role is responsible for all aspects of initiating and executing strategies to drive toward the successful achievement of critical functions and objectives for our customers and associates.

This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!

Responsibilities

  • Recruit, develop, inspire, and lead a team to effectively execute the responsibilities and expectations of their role

  • Champion efforts to process improve department operations through gap analysis and leverage talent to create and execute actionable plans within budget

  • Make complex decisions and recommendations under limited direction. Uses a high degree of initiative and independent judgement

  • Build and use effective working relationships within own department and across departments, functions and geographic reporting lines

  • Oversees associate engagement efforts and leverage the team to drive activities for the department to include various meetings

  • Track performance against internal standards, SLA’s and external/industry benchmarks, using budget, forecasting, capacity planning, and workforce

  • Oversee the management of metrics with a focus on continuous improvement initiatives

  • Respond well under pressure and leads all levels effectively through adversity and ambiguity as a normal business condition

  • Partner with Client Advisors and Team Lead in the establishment and oversight of new procedures (SOPs – Standard Operating Procedures) to address areas

  • Lead and manage change in an environment that is transforming and maturing

  • Create a “one Fiserv” approach to Card Services

  • Develop high-potential talent, maximizing talent capabilities and building world-class teams

  • Deliver against defined organizational goals of talent, strategy, and results aligned with the annual operating plan

  • Ensure the team has the training, tools, processes and methodologies needed

Travel required: Percentage/frequency of travel up to 20-30%

Basic Qualifications

  • Bachelor’s degree or equivalent work experience

  • 5+ years of management experience which includes but is not limited to resource management, reporting, associate development and performance management

  • 5+ years of Disputes or Customer Service environment preferably within the FINTECH or Financial Services Industry, driving and direction results in a world-class operations environment

  • Has knowledge to direct the day-to-day operations through planning and delegation of work

  • Exceptionally strong and effective written and oral communication skills; strong ability to articulate and promote ideas, plans, and results to all levels

  • Ability to effectively influence, communicate and work with all levels of the organization and with clients as necessary

  • Strong organizational skills

Preferred Skills

  • Experience with Network disputes

Benefits

  • Health. Medical, dental, vision, life insurance, and disability options

  • Work/Life Balance. Paid time off

  • Family Time. Parental bonding leave

  • Retirement. 401(k) plan with company matching

  • Education. Tuition reimbursement, internal eLearning training and development portal

  • Investment. Employee Stock Purchase Plan

  • And more!

Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology, targeted innovation, and excellence in everything we do as we process over 40% of the world’s debit and credit transactions.

Issuer Dispute Operations manages fraud and dispute claims on issuers’ cards across all of Fiserv’s businesses. From full service to chargebacks to adjustments, we are responsible for over a billion dollars’ worth of consumer dispute issues every year! Join our team and learn about client service, data analysis, and operations management!

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