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Description:

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Supervisors possess strong leadership, communication and relationship skills. They are expected to support senior leadership by developing and assuming basic management responsibilities. This role leads other associates by coaching, giving direction and may include training, scheduling, payroll and interviewing

Front Office Supervisors lead the agents whom are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

This full-time hourly position has a starting rate of $26.00/hour.

This is not you typical career opportunity. This is the Hyatt Touch.

Job Functions & Responsibilities:

• Responsible for the oversight of Front Office Hosts, guest registration process, and communication of hotel services and promotions.

• Strong guest service orientation in order to ensure high guest expectations.

• This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.

• Fast-paced environment that requires continuous standing.

• Other duties may include processing forms of payment and responding to guest inquiries.

• Demonstrates Hyatt Values.

• First contact for guest concerns.

• Exercises best practices for service recovery.

• Acts as Manager on Duty in the absence of management.

Benefits and Perks include, but are not limited to:

• Discounted & Complimentary hotel room nights

• Earned Wage Access & Daily Pay available

• Paid Vacation

• Enjoy complimentary meals in our colleague cafe

• Medical, Dental, Vision Insurance - Full-Time colleagues can enroll after just 30 days!

• 401K retirement savings plan & company match

• Up to $1,000 in educational assistance per year

• Opportunities to work and visit Hyatt Hotels & Resorts around the world

Qualifications:

• A true desire to satisfy the needs of others in a fast-paced environment.

• Refined verbal and written communication skills.

• Ability to stand for long periods of time.

• Experience and a thorough understanding of Front Office operations.

Primary Location: US-CA-Orange County

Organization: Hyatt Regency Orange County

Pay Basis: Hourly

Job Level: Full-time

Job: Front Office

Req ID: ORA002037

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.