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Join us in creating a legacy within a brand you can stay inspired with a team that will become family ! The newestConrad Hotel (https://www.hilton.com/en/hotels/orlcici-conrad-orlando/)in Hilton’s luxury portfolio is open inOrlando.

As one of the mostcelebratedopenings of 2024, be part of the legacyasa Front Office Manager !

Why join the Conrad brand ?

The modern luxury concept empowers you to deliver:

Personalized service with authenticity and passion

Impactful experiences

Creativity in our products and services

Personalized service with authenticity and passionImpactful experiencesCreativity in our products and services

Inspired by nature and fashioned for adventure, Conrad Orlandosits on the 1,100-acreEvermore Orlando Resort (https://evermoreresort.com/?gclid=CjwKCAjwrranBhAEEiwAzbhNtWOg01kK5RlkAWN1cwwiZB5K82RkNJ4InttHeoxfpozL41NGFDiQyhoC1Y4QAvD\_BwE)bordering Walt Disney World with a 20-acre tropical beach and8-acre lagoon setting the stage for luxury which is as harmonious as it is captivating.The stunning resort will feature433 rooms(to include 51 impeccably designed suites and 10 spacious family suites),65,000 square feetof meeting space (40,000 indoor and 25,000 outdoor), a tranquil spa, two 18-hole golf courses, and 6 food and beverage outlets.This includes 3 restaurants (rooftop, southern Italian, and poolside), a cocktail bar,marketplaceand in-room dining.

Classification: Full-Time

Shift: Various – must be available to weekdays, weekends, and holidays.

Want to learn more? News Release on Conrad Orlando

An extraordinary opportunity awaits you as the Front Officer Manager at our brand-newConrad Orlando. (https://www.hilton.com/en/hotels/orlcici-conrad-orlando/)If you have an unwavering commitment to excellence, a passion for creating a secure environment, and a desire to make an indelible mark, this role is tailor-made for you!

You will be reporting directly to the Director of Front Office and overseeing a team of about 30 team members.

What will I be doing?

As Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits –Hilton is proud to have an award-winning workplace culture ranking#2 Best Company To Work For in the U.S. (https://www.greatplacetowork.com/certified-company/1000367)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits.Hilton offers its eligible team members a comprehensive benefits packageincluding:

Medical Insurance Coverage–for you and your family

Mental Health Resources

Best-in-Class Paid Time Off (PTO)  

Go Hilton travel discount program 

Supportive parental leave

Mental Health ResourcesBest-in-Class Paid Time Off (PTO)  Go Hilton travel discount program Supportive parental leave

Matching401(k)

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

Career growth and development 

Team Member Resource Groups

Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discountDebt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials(ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)Career growth and development Team Member Resource Groups

Recognition and rewards programs

#LI-CS2

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager - Conrad Orlando

Location: null

Requisition ID: HOT0B84F

EOE/AA/Disabled/Veterans