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Job Information

Hyatt Casino Host in PALM BEACH, United States

Description:

Casino Host

Delivering truly great service by approaching, helping, offering, and supplying guests with the information, product, and customer service required. Walking the casino floor on a continuous basis to react proactively on customer needs. Have the ability to always offer good service while staying positive. Works directly with all customers.

General Responsibilities:

  • Responsible for providing superior guest service to new and existing casino/hotel guests.

  • Greet customer in friendly, professional and welcoming manner, assuring that guests have a favorable gaming experience.

  • He/ she must maintain a positive attitude, and assist with the execution of promotions, special events, and entertainment, as necessary.

  • Serves as an ambassador for the property, and must have a high standard of integrity, and uphold the mission and objectives of the Hyatt Regency Casino.

  • Serves as initial guest contact and key data entry clerk for Hyatt Regency Casino database information.

  • Identifies and gathers information on valuable guests through observation, analysis, personal contact and service.

  • Develops guest loyalty, relationships and supports direct marketing programs.

  • Provide services to respond to guest requirements.

  • Conducts informal surveys and queries.

  • Safeguard company assets and securing the integrity of the game.

  • Other duties as assigned

Qualifications:

  • High school education and/ or experience as host department representative preferred.

  • Excellent Guest Service skills

  • Excellent communications and interpersonal skills.

  • Must have and maintain a professional appearance.

  • Working knowledge and understanding of player tracking systems.

  • Must be able to stand for extended periods of time to include entire shift.

  • Ability and willingness to learn new technologies and new product lines.

  • Able to work in a good gaming entertainment environment.

  • Must have a valid certificate of good conduct to obtain a gaming license

  • Must pass an audition with representatives of the Host and Marketing Department of the casino.

  • Must pass and remain in compliance with Hyatt Regency Casino background check and drug free work place policies.

  • To apply you must be an Aruba citizen or an individual authorized to work in

Primary Location: Caribbean Islands-AW-Palm Beach

Organization: Hyatt Regency Aruba Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Hotel Operations

Req ID: PAL000584

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

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