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Description:

As an F&B Operations Manager (Beverage), you are responsible for delivering superior Beverage Service and maximizing customer service. This position reports to the Director of F&B and Culinary Experience.

Responsibilities:

• Coordinating daily beverage management operations

• Maintain high standards of high-quality control

• Oversee smooth operations in all areas, including the front of the house and bar areas.

• Deliver superior beverage service and maximize customer satisfaction

• Respond efficiently and accurately to customers

• Delegate responsibilities and supervise business operations

• Support in hiring, training, motivating, and coaching employees as they provide attentive, efficient service to customers, assess employee performance and provide helpful feedback and training opportunities

• Resolving conflicts or complaints from customers and employees

• Monitoring store inventory activity and ensuring proper provisions

• Support Operations Managers to manage procurement/purchasing, vendor relations

• Provide effective and efficient processes and strategies to evolve revenues and controls on expenses (generate and manage cost reports)

• Support Operations Managers to establish and achieve business and profit objectives - Financial responsibility ofthe restaurant

• Ensure staff members follow company policies and procedures

• Operating equipment responsibility

• Other duties to ensure the overall health and success of the business

We care.

Care defines us at Hyatt. We see it in the way we treat each other and our guests. It's our superpower.

We channel this strength into our vision for evolving the future of hospitality.

We create a culture of warmth, empathy and respect.

We build connections, celebrate success and create inclusive environments, together.

Qualifications:

Requirements:

• Proven Leadership skills.

• Proven Beverage management experience

• Preferred F&B school diploma or degree in service management or related field

• Minimum 3 years in a Management position

• Up to date with F&B trends and best practices

• Communication, leadership skills, coaching, and conflict resolution skills

• Commitment to providing exceptional service to customers and support to staff members

• Working knowledge of various computer software programs (MS Office, restaurant management software, POS)

• Ability to spot and resolve problems efficiently - conflict resolution

• Ability to manage personnel and meet financial targets

• Guest-oriented and service-minded

• Marketing base knowledge

• Ability to handle a fast-paced work environment

• Fluent in English and other languages

Primary Location: Caribbean Islands-AW-Palm Beach

Organization: Hyatt Regency Aruba Resort, Spa and Casino

Pay Basis: Biweekly

Job Level: Full-time

Job: Food and Beverage

Req ID: PAL001061

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.