Hyatt Front Office Manager in PALM SPRINGS, California
Thompson Palm Springs is now recruiting aFront Office Managerto join the hotel’s pre-opening team. Thompson Palm Springs is poised to become the desert’s most exciting destination tailored for influential locals and sophisticated globetrotters alike. Situated at the heart of the city’s iconic Palm Canyon Drive, the hotel will offer a collection of 168 bungalow-inspired guest rooms and suites coupled with our total event space of 8,000 square feet plus additional outdoor and unique spaces. Thompson Palm Springs will also house its own mainstay dining concept that will feed into the menus at two bespoke pools and accompanying lounges. an impressive array of ground-level retail space spanning over 30,000-square-feet, guests will also have access to a state-of-the-art fitness center and a first-of-its-kind tasting room from HALL Napa Valley, with additional tenants to follow.
The Front Office Manager is responsible for all duties of the front desk operation which includes: staff training, interdepartmental communications, and staff scheduling. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction. This position reports to the hotel Rooms Director.
Responsible for short and long term planning and the management of the hotel’s Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Thompson Palm Springs is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
The salary range for this position is $70,000 to$80,000. This is the pay rate for this position that Thompson Palm Springs reasonably expects to pay. Decisions regarding individual salaries will be based on a number of factors including experience, and education.
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds.
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt).
At least 2 years progressive management experience within the Rooms Division of a hotel
With opening hotels, previous hotel pre-opening experience preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
Why work for Thompson Palm Springs?
Health, Dental, Vision Insurance eligibility after 30 days of employment.
401k Retirement Savings Plan & Company Match
Paid Parental Leave & Adoption Assistance Program
Free & Discounted Hotel Rooms at Hyatt Hotels around the World!
Our Vales: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
Hyatt is an equal opportunity employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
Primary Location: US-CA-Palm Springs
Organization: Thompson Palm Springs
Pay Basis: Yearly
Job Level: Full-time
Job: Front Office
Req ID: PAL000721
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
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