Fiserv Client Technical Support Rep, Senior in Parsippany, New Jersey
What does a great Client Technical Support Rep, Senior level do?
Our Community Client Services team supports the operational needs of Card Services’ clients throughout the US. Our clients are Financial Institutions (FIs) that utilize Fiserv debit card processing products and services. Our group provides phone and email support in areas such as ATM/debit card production and processing, settlement, out of balance, reports, database set-up, client notifications and file transmissions. You will utilize your knowledge of our product/services and various systems and platforms to service the client inquiries and support requests, while working with other internal groups.
In this role, you can look forward to:
Providing accurate information and quality customer service.
Resolving problems by researching customer inquiries. Detailing customer conversations, information, questions, corrective action/answers, and product orders in the tracking application
Following through on issues by placing outgoing calls to retrieve additional information or returning calls to provide resolution.
Meeting individual customer service call volume and quality expectations.
Acting as a liaison between client and Fiserv Card Services department.
Sharing standard methodologies with other customer service claim teams.
Promoting and maintain positive customer relations utilizing service excellence techniques.
Participating in and supporting company-wide initiatives such as continuous operational improvement in order to improve service, reduce costs, and improve quality.
Basic qualifications for consideration:
High School diploma or equivalent required; Bachelor’s degree preferred
Minimum of 5 years experience in client support/customer service
Previous technical support and troubleshooting experience
Preferred qualifications for consideration:
Financial services experience
Previous call center or help desk experience
MS Office experience
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Learn more about us.
To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.
We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.
Life moves fast. And as it does, we know most people aren’t thinking about “financial services” But we are.
We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.
We’re Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company’s approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.
Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE™ 500 company and one of FORTUNE Magazine World’s Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.
In this role you will be aligned with our card solutions team. Card Services authorizes and settles point-of-sale (POS) and ATM transactions, monitors and drives ATMs, provides nationwide switching of debit, credit, prepaid and ATM transactions, and owns the Accel® Network. We provide clients with proven solutions to maximize profit, reduce cost, and mitigate risk.
We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Explore the possibilities of a career with Fiserv and Find Your Forward with us.
Fiserv is an Equal Opportunity Employer/Disability/Vet. Visit http://www.careers.fiserv.com/eeo for more information.
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