Bank of America Money & Asset Transfers (MAT) Distributions Processor in Pennington, New Jersey
Money & Asset Transfers (MAT) Distributions Processor
Pennington, New Jersey;Jacksonville, Florida
The Processing Team role reviews and processes paper-based distribution requests for Merrill Edge clients. Requests can be initiated through Life Service Representatives, BAC, MESD, MECM associates, SMC, DocuSign, and faxed documents in the Distributions inboxes and CMC queue. The distribution role supports living, deceased, divorce and PBF / BANA paper-based requests. Additional responsible include supporting the Distributions Processing phone line and Edge Distributions Tasks. The representative should have a strong understanding of the portability guidelines for both retirement and retail accounts.
Edge Distributions subject matter expert
Minimum 6 months experience with destitution service team or Life Service Representative
Strong focus on delivering excellent client experience
Positive demeanor and a commitment to quality work
Impeccable Attendance Record
Attention to detail
Ability to handle escalated problems
Ability to multi-task
Ability to manage time with minimal supervision
Great Technical and Service Accuracy records
Back-up paperwork processing experience
Minimum Year End Performance Rating of Meets/Meets
No form of progressive discipline
Excellent customer skills
Enterprise Job Description:
Processes routine/standard transactions according to established procedures and prescribed processes in support of Merrill. Daily responsibilities will cover one or more operations functional areas such as: analyses, report generation, opening new accounts, trade processing, payment processing, data entry, etc. Provides quality service and effective and efficient operations support for the assigned areas internal business partners and/or external customers and clients. Representatives must provide clients with accurate information by keeping abreast of procedures and demonstrating the ability to provide complete and concise explanations to inquiries made from all levels of personnel. May assist with phone calls, email boxes and processing queues. May provide advice and assist with training for less experienced team members. Required to solve problems and investigate/resolve a wide variety of issues and requests that include gathering additional information and setting expectations to fulfill the request. Individuals at this level are expected to use some independence of thought but to refer more complex problems to Operations Team Manager and/or Supervisor.
1st shift (United States of America)
Hours Per Week:
Learn more about this role
Manages People: No
Talent Acquisition Contact:
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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