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Career Area:

Business Technologies, Digital and Data

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Cat Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide, our teams use data, technology, advanced analytics, telematics and AI capabilities to help our customers build a better, more sustainable world.

Job Summary:

The Business Support and Portfolio Management team supports key Digital processes that span across Cat Digital and drives results through insights and relationship management. This position will be responsible for establishing, supporting, and improving key processes including Aftermarket Dealer Target Setting, Cat Digital Customer Success Management, and Demand Intake. This role will partner with Digital Product Management, industry sales teams, distribution and service teams, as well as business resources to ensure key metrics target and work streams are established, aligned and well communicated across the organization. This position will also support new processes that will span the Cat Digital portfolio.

What You Will Do:

• Create, execute, and support key business processes that support service growth goals

• Support and lead the process that establishes the enterprise service growth goals between metric owners, industries, DSDs, dealers, and final handoff to business resources and business intelligence for executive scorecard reporting.

• Support Aftermarket Dealer Target setting process by planning key dates and milestones and partnering across the enterprise to ensure targets are established and communicated

• Support and lead Customer Success Management processes that enable success for key business partners to ensure partner collaboration with Cat Digital lead to desired business outcomes. Create, improve and execute on framework of customer success management and ensure proper action, follow up, and reporting to partners and executive leaders.

• Lead projects that span the Cat Digital product portfolio and engage with Cat Digital Product teams, segment and industry partners, as well as business resources on key projects

• Identify business requirements for products or services and work closely with technical teams to ensure requirements are well understood.

What You Will Have :

• Familiar with project management methodologies mitigating issues, working with cross functional teams and tracking project milestones

• Communicates to business partners regarding expectations and conducts periodic reviews of work effort, progress, issues, and successes, and uses measurements to drive improvement in a number of ways

• Extensive background providing reports and presentations for all levels of the business while showing empathy for the targeted audience and having influence on business decisions.

• Ability to evaluate process improvement efforts and ensures execution and implementation into key business processes such as target setting and customer success management.

• Ability to oversee the governance for activities across their managed portfolio that are tied to critical business partner deliverables and drive accountability to ensure key dates are met

• Strong ability to leverage resources and data to evaluate and identify opportunities to improve best practices; which includes the utilization of tools or platforms available to ensure the accuracy of decision making across teams.

• Leads discussions and answers complex questions regarding business data analysis

• Establishes working processes for business data analysis and supervises team progress.

• Defines frameworks around key metrics and KPI’s

• Plays an active or leadership role in business assessment processes and assists in the preparation of deliverables.

Consideration For Top Candidates:

• Familiar working with data analysis tools such as SQL, PowerBI, Tableau, Alteryx, etc

• Experience communicating with both internal teams and external groups that may include dealers, business partners, vendors and other third parties.

Additional Details:

This position has the option to be based out of either our Chicago, IL, Peoria, IL or Dallas, TX offices with a flexible hybrid work environment.

#LI-Hybrid

#BI (used to post on Built In)

Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

June 12, 2024 - June 23, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.