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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Servicing Network (GSN) organization delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. The GSN MIS team is responsible for Executive Decision Support through advanced analytics and MIS. The team has a global footprint, and this position will be based out of the American Express Service Center in Phoenix/ Ft. Lauderdale (US) or Gurgaon (India).

How will you make an impact in this role?

• Managing, mastering & leveraging information across various data sources, cross-tabulating to integrate, synthesize and enrich information to provide meaningful, timely and accurate MIS to various business partners and meet specific requirements.

• Systematically identifying out of pattern activities in a timely manner and address information gaps by providing insightful analytics.

• Providing analytical & decision support across GSG through data mining & advanced analytics (from sourcing to staging data and building analytics to implementation).

• Enabling business user self-service through creation of MIS capabilities.

• Working independently by assuming responsibility for the development, validation and implementation of projects.

• Participating on global teams evaluating processes and making suggestions for process and system improvements.

• Interacting with all levels of the organization across multiple time zones.

Minimum Qualifications

• Minimum 4 years’ experience with at least 2 years in Quantitative Business Analysis with experience in handling large data sets.

• Experience and a strong understanding of call center operations and performance metrics is a must.

• Strong business acumen and problem-solving skills; conceptual and creative thinker.

• Strong programming skills on SQL/Teradata is essential, with good understanding of Big Data ecosystems.

• Hands-on experience on programming languages Hive and Python required.

• Strong project management skills, ability to work on multiple projects, and work effectively in a team environment.

• Excellent written and oral communication skills.

• Flexibility and adaptability to work within tight deadlines and changing priorities.

Preferred Qualifications

• GSG knowledge and expertise will be an added advantage.

• Post-graduate degree in quantitative field will be an added advantage.

• Demonstrable experience on business intelligence and visualization tools.

Qualifications

Salary Range: $70,000.00 to $135,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Job: MIS

Primary Location: US-Arizona-Phoenix

Other Locations: US-Florida-Sunrise

Schedule Full-time

Req ID: 25000412