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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of the Global Merchant & Network Services group (GMNS), the Network & Acquirer Solutions (NAS) team is at the core of American Express, uniquely positioned to support every business unit and customer across the Enterprise. The American Express Network enables over $1.6 trillion in annual spend, serving our Issuers and Acquirers in more than 170 markets worldwide.

The Network & Acquirer Capability Delivery (NACD) team within NAS is on a multi-year journey to modernize the Global Payments Network, Merchant Payments and the Acquirer Platforms at American Express. We are responsible for modernizing and delivering core capabilities to ensure we can meet the unique needs of our Merchants, Acquirers, Proprietary Issuers and Bank Partners, and enable a wider variety of payments across the American Express Payment Network.

How will you make an impact in this role?

The Associate, Digital Portfolio Management role is part of the NACD Program Management Office (PMO). This team drives the governance structure & processes for Network Acquirer Solutions’ portfolio of Enterprise Critical Multi-year Initiatives, Enterprise Top Programs, and Strategic Technology Priorities. The Associate, Digital Portfolio Management, will be responsible for tracking program-wide action-items, issues, and risks as well as coordinating across workstreams to manage change requests and create comprehensive program-level status reporting.

Specific Responsibilities:

• Assists the team in developing portfolio management strategic plans. Supports research to understand competitive and internal positioning. Assists in the performance of research and analyses on Agile delivery to inform program management or enhancements.

• Conducts research on Agile delivery quality, data trends, and risk management to help provide input on potential program delivery opportunities.

• Assists in analyzing the product portfolio. Supports colleagues who perform data and financial analysis to develop understanding. Gives information, data and/or metrics to evaluate recommendations for delivery-focused priorities.

• Tracks the risk / issue management process at the program-level, including informing the change review boards of major risks / issues for review and discussion

• Produces reports on workstream and program status, progress, and impact with the goal of documenting best practices to improve the performance and operations of the program

• Works collaboratively with Product Delivery & Integration to identify missing, inaccurate, or otherwise problematic data and contribute to quality assurance oversight problem-solving and procedures to monitor and track the timeliness, accuracy, and usefulness of data

• Monitor the workstreams, in coordination with Product Delivery & Integration, to document and report non-compliance to policies, processes, and standards, and assist in their resolution.

• Collect and analyze KPIs and metrics and integrate the analysis into meaningful reporting snapshots that improve the overall operations of program processes.

• Influence, lead and communicate to various levels across a broad range of customers and constituents.

• Demonstrate a willingness to continually learn and continuously implement frameworks and process improvements within a dynamic and highly matrixed environment

Qualifications:

• Bachelor’s degree in business or a similar subject preferred

• Minimum 1 year of Project management experience required; Project Management Professional (PMI) or equivalent Project Management certification preferred

• Experience with issue identification and resolution, change management, and reporting

• Agile delivery experience preferred; Scaled Agile Framework (SAFe) certification a plus

• High-level of flexibility with the ability to absorb new information and adapt to change quickly

• Proficiency with Rally and/or Jira, Excel, and PowerPoint

• Excellent organizational and planning skills

• Strong analytical, statistical, and problem-solving skills

• Ability to independently recognize trends and provide relevant solutions

• Excellent communication, facilitation, and presentation skills

• Team player, comfortable to work with people from diverse cultural backgrounds, within a cross-border, global team environment

• Comfortable working in an ambiguous and fluid environment with competing priorities and needs

• Motivated self-starter - ability to handle multiple assignments independently with minimal supervision

Qualifications

Salary Range: $60,000.00 to $110,000.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Product

Primary Location: US-Arizona-Phoenix

Schedule Full-time

Req ID: 24010768