Job Information
Cardinal Health Associate Director, Access and Patient Support in Phoenix, Arizona
As the leading provider of comprehensive pharmaceutical commercialization services, Sonexus Health empowers pharmaceutical manufacturers by integrating innovative distribution models with patient access, adherence programs and reimbursement services. Patients start therapy faster and stay compliant longer, while manufacturers own their provider relationships and gain actionable, real-time visibility into how, when and why their products are used.
What this position contributes to Cardinal Health:
The Associate Director, Access and Patient Support (APS) is responsible for the tactical execution of operations of assigned program(s) for contracted client manufacturer(s). This individual will develop and maintain a high level of collaboration and integration with cross functional teams.
The Associate Director oversees revenue and budget accountability, organizational development, and possesses a deep understanding of healthcare reimbursement (managed care and specialty pharmacy operations). In addition to stewarding relationships with the pharmaceutical manufacturer client, the Associate Director will develop an internal employee centric culture, retaining and developing talent at all levels in the business.
Responsibilities:
Demonstrate advanced knowledge of the Patient Services HUB market, including but not limited to the following: market landscape, eSolutions, government regulations, and the overall pharmaceutical industry
Coach, teach, mentor, and develop a staff; build relationships across the program to maintain and enhance employee engagement, retention and culture
Provide interpretive guidance regarding specialty market intelligence and proposed solutions to various stakeholders as to the impact of potential access/reimbursement issues, and competitive contracting information
Works closely with the Field Sales organization and providers to problem solve denials and delayed patient starts
Demonstrate a compelling vision to outside organizations that provides a competitive advantage
Valued by their customers as a consultative partner who understands and respects the Specialty business and environment
Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
Maximize customer and patient satisfaction by aligning complex solutions and service to key client initiatives
Steward and foster relationships with client, building their confidence in our ability to deliver desired results
Partner with internal teams to ensure successful delivery of industry best customer service to patients, caregivers, and physician offices
Facilitate and lead meetings with the call center management team to ensure timely completion of client deliverables and SLA adherence
Spearhead projects to improve performance and reduce costs
Work with the client, operations, and technology teams to develop industry leading HUB solutions and products
Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance
Collaborate with the Specialty Solutions business development team to identify and drive expansion opportunities globally; participate in and lead client interactions
Manage cross-functional, highly matrixed teams; communicate regularly with internal teams
Manage labor and non-labor budgets and expenses
Utilize broad and deep business knowledge to develop innovative practices, policies and procedures
Make decisions, often difficult and/or unpopular, which support and drive strategy; influence others to support the decision
Qualifications:
6+ years of customer service, operations, insurance, reimbursement and/or account management experience in healthcare preferred
Patient Hub Services experience is highly preferred
Bachelor's degree or equivalent experience in related field preferred, graduate degree strongly preferred
Knowledge of the specialty drug product marketplace, health insurance claims processing, and commercialization of products and working with pharma manufacturers is a plus
Prefer understanding and prior experience with the development and implementation of at least one of the following: Co-Pay, Access/HUB vendor selection and management and specialty pharmacy
Previous personnel/team management, including a high preference for managing managers
Demonstrated leadership and communication skills for both in-office and remote staff; organized and self motivated
High attention to detail and ability to detect inconsistencies
Strong project management skills
Understanding of the healthcare reimbursement and managed care
Excellent planning, budget forecasting, and presentation skills
Ability to travel 20% or as needed
What is expected of you and others at this level:
Provides leadership to managers and experienced professional staff; may also manage front line supervisors
Manages an organizational budget
Develops and implements policies and procedures to achieve organizational goals
Assists in the development of functional strategy
Decisions have an extended impact on work processes, outcomes, and customers
Interacts with internal and/or external leaders, including senior management
Persuades others into agreement in sensitive situations while maintaining positive relationships
Anticipated salary range: $132,700 - $204,000
Bonus eligible: Yes
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 12/06/2024 **if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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