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Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

About the Internal Audit Group at American Express

Our Internal Audit Group is a worldwide function with 300 team members and offices across nine countries within American Express. Our mission is to protect and enhance organizational value by providing independent, objective, risk-based assurance, advisory services and to influence the way the company manages risk.

We are committed to growing our audit staff significantly as we continue to expand and enhance the Internal Audit Group. Our assurance and risk professionals have diverse backgrounds including internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Our audit teams align to key risk areas and business units to ensure IAG can provide comprehensive and risk-based audit coverage. In addition, IAG has a Professional Practices group responsible for managing audit operations, quality, and standards; regulatory relations; reporting; training and professional development; and key internal capabilities and technologies.

Director – Quality Assurance & Improvement Program (QAIP)

The Director – Quality Assurance & Improvement Program (QAIP) leads the QAIP team (8 direct reports), oversees the planning, execution and reporting of quality assurance (QA) reviews and initiatives in conformance with professional and department standards, budgets and deadlines, and helps grow and develop the QAIP team to provide strong credible challenge over audit execution and operational processes to build strong credibility and influence across the department.

Key Responsibilities:

• Help develop and execute the QAIP team’s strategy

• Lead annual QAIP planning activities

• Manage and maintain all aspects of the QAIP universe and reviews including: internal audits, risk assessments, business monitoring procedures, issue management corrective action plans, management and board committee reporting, and IAG operations

• Supervise the execution of QA reviews and issue management by the QAIP Team

• Serve as People Leader for direct reports, focused on annual goal setting, performance management, and long-term career development

• Oversee regular regulatory requests related to QAIP activities and processes

• Lead the expansion of data analytics across QA reviews

• Manage regular operational reporting to IAG Management, Audit Committees, and other business reporting stakeholders.

• Adapt quickly to unstructured assignments, clarifying objectives and delivering results

• Current or ability to quickly develop strong understanding of American Express' Internal Audit Group’s operating model, processes, products, and teams

• Enable effective assessment of controls, and delivery of high-quality findings by coordinating with appropriate control groups and external auditors in planning and executing QA work

• Present QA review objectives, scope, and results to senior management, clearly articulating the potential impact of control gaps in a highly professional competent manner

• Assist QA team with finding alignment, delivery of high-impact QA reports, and thematic root cause analysis

• Partner closely with Process & Product teams to drive change to IAG policies, procedures, and systems that increase quality and efficiency based on QA findings and observations

• Maintain internal audit competency through ongoing professional development, including data literacy skills

• Lead multiple simultaneous QA review projects of all sizes and complexity across multiple areas within and outside of local region, in unfamiliar areas, and over multiple audit leaders

• Effectively coach, teach, mentor and develop less experienced colleagues and co-sourced resources in geographically diverse locations across all aspects of their role, the audit and analytic lifecycle, audit methodology and best practices

• Maintain the team's resource calendar, training program and recruiting pipeline, and execute recruiting processes

• Support internal and external assessments (including regulatory examinations) of the Internal Audit function, including facilitating pre-planning and readiness reviews.

• Identify improvement opportunities and best practices based on results of quality assurance reviews

• Partner with Audit Methodology and Professional Development team to design and deliver audit-related training program components to diverse groups of auditors with varying levels of experience based on QA results.

• Manage external benchmarking activities and maintain awareness of current, best-in-class internal audit practices

Minimum Qualifications:

• Minimum of 7 years of relevant experience in audit

• Understanding of regulatory, accounting, and financial industry guidance and best practices relevant to the business, including technology and data implications

• BA, BS, or equivalent degree in accounting or finance related field

• Ability to break down a complex problem into components, solve them using data analysis, process knowledge and risk/control knowledge, and communicate data analysis, issues and control recommendations with clarity and professionalism

• Strong written and verbal communication skills that deliver high quality, actionable and value-added feedback to management on potential control issues and potential solutions to close gaps

• Ability to effectively integrate business, operational, technological, data, and financial components in audit work

• Effectively works independently, within a team and across teams in a fast-paced environment to drive business results, utilizing related project management skills, employing creative thinking, a focus on quality, and the ability to work on competing priorities

• Proven ability to lead and manage multiple projects and provide quality review across deliverables

• Proven ability lead team members in a way that inspires, develops, and delivers results

• Strong knowledge and appreciation of IA standards, regulatory, and financial industry guidance and best practices relevant to Internal Audit required

Preferred Qualifications

• Professional certification: CPA, CIA, CISA or other relevant industry certification preferred

• Analytics experience in internal audit, risk management, and/or financial services preferred

• Big 4 or large Financial Services industry experience

• Experience with data analytic tools, data visualization, key risk indicators (KRIs), key performance indicators (KPIs), and scorecards / dashboards preferred

• Experience with technology control testing including interface inputs, reports, application security and business continuity and third parties preferred

• Direct experience in quality assurance reviews related to Internal Audit

Non-considerations for sponsorship : Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Qualifications

Salary Range: $130,000.00 to $205,000.00 annually bonus equity (if applicable) benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Job: Internal Audit

Primary Location: US-New York-New York

Other Locations: US-Utah-Sandy, US-Arizona-Phoenix, US-Florida-Sunrise

Schedule Full-time

Req ID: 25000418