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Why USAA?

At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation’s military, but we all share in the mission to give back to those who did. We’re working as one to build a great experience and make a real impact for our members.

We believe in our core values of honesty, integrity, loyalty and service. They’re what guides everything we do – from how we treat our members to how we treat each other. Come be a part of what makes us so special!

The Opportunity

We are seeking a Bank Operational Risk Principal. The right candidate will have strong second line of defense fraud oversight experience as well as a tenured enterprise risk experience. The Bank Operational Risk Principal is responsible for driving and leading all aspects of the organizational health of the Bank Operational Risk Management (BORM) program as it continues to mature its processes and advance its governance and oversight capabilities.

This Bank Operation Risk Principal is a hybrid work type and can be based in one of the following locations: Charlotte, NC; San Antonio, TX; Plano, TX; Phoenix, AZ; Colorado Springs, CO; Chesapeake, VA or Tampa, FL. Hybrid roles help employees gain the best of both worlds – collaborating in-person in the office and working from home when needed to achieve focused results

What you'll do:

• Leads and develops strategy to drive consistency and maturation of BORM and EORM (policies, standards, execution) and improved quality of risk output. Provides direction on highly complex and outstanding Bank operational risk issues.

• Leads efforts to complete regulatory responses with vitality and a high degree of quality (Consent Order, Examinations, etc.) while ensuring appropriate communication and collaboration with impacted partners. Interacts with regulators and internal and external auditors as main point of contact related to bank operational risk management related issues and requests.

• Serves as a key advisor and consultant to the Bank Operational Risk Management executive on risk management and mitigation efforts, a proxy / delegate in senior leadership forums as appropriate as well as a point of contact for federal regulatory agencies on operational risk management issues.

• Drives remediation efforts by demonstrating industry-leading subject matter expertise and experience to prioritize, strategize, and build consensus within the team and senior management (Audit findings, MRA’s, etc.) across various departments.

• Improves and expands Bank ORM’s engagement in PRCI and RCSA activities at the Bank and effectively communicates programmatic changes from FLOD and Enterprise Risk teams. Identifies gaps and develops strategic solutions to resolve.

• Develops efficiencies and strategic improvements to Bank ORM-wide programs (Risk Monitoring, Effective Challenge, KRI’s, RAMs).

• Leads collaborative engagements and crafts standard processes across the Bank ORM vertical product-aligned teams and the horizontal risk-aligned teams to ensure proper identification of risks and emerging trends.

• Responsible for the development and delivery of training to build technical and business insight within the Bank ORM organization.

What you have:

• Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 10 years of experience applying Operational Risk frameworks in a financial services and/or banking industry to include 6 years of specific operational bank risk management experience and accountability for highly complex projects/initiatives with significant impact.

• Executive-level business insight in the areas of Bank operations and Bank industry practices.

• Experience interacting with legal counsel, auditors, regulators, and examiners.

• Demonstrated strategy development and thought leadership within Bank Operational Risk.

• Experience applying Operational Risk subject-matter expertise to produce innovative solutions for work results.

• Proficiency in Bank Operational Risk consulting skills to include gathering and synthesizing business requirements and communicating and/or facilitating constructive opportunities to a variety of audience levels.

• Experience collaborating with key resources and partners, influencing decisions, and leading work to achieve strategic goals required.

• Ability to influence partners across the enterprise.

• Proven track record to connect business results with enterprise objectives and strategy.

• Experience addressing senior management-level audiences and committees with ability to quickly summarize and communicate complex topics.

• Demonstrated experience in applying operational risk frameworks such as risk governance, control efficiency measurement, process, risk and control analysis, and risk management coverage plan (monitoring, assessment, and testing).

• Strong background of leading change across risk areas, risk tools, asset classes and processes.

• Extensive experience in driving successful implementation of programs within an operational risk function.

• Understands not only the theory of an effective operational risk management program, but has experience applying the theory and driving impactful results.

• Proven ability to manage and drive multiple remediation activities to completion timely and with high degree of quality.

What sets you apart:

• 15+ Years of Fraud experience to include Account take-over, Identity Theft Operations, payment card (debit & credit) detection, Credit Card Fraud Claims, , wires, and ACH detection - Required

• 10+ Years of Enterprise Operational and/or Compliance Risk Experience Required

• 10+ Years of Second Line of Defense (SLOD); Fraud Oversight Experience Preferred

• 5+ years BSA/AML expertise

• Subject matter expertise in fraud policy, program standards, and coverage plans.

• Demonstrated experience in operating with senior committee structures and explaining complex content in a clear, logical manner

• Experience progressing regulatory commitments / regulatory compliance

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

What we offer:

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $158,960 - $303,830.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.

Relocation assistance is not available for this position.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an existing USAA employee, please use the internal career site in OneSource to apply.

Please do not type your first and last name in all caps.

Find your purpose. Join our mission.

USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.

USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself – you just need to share our passion for serving our more than 13 million members.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.

USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.