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Theiconic Arizona Biltmore is looking for a Part Time Barista tojoin the Food & Beverage Team!

Located in the heart of the prestigious Biltmore neighborhood in Phoenix since 1929, this gorgeous 39-acre property reopened in May 2021 after undergoing a $100 million renovation. This iconic hotel has over 700 rooms, over 200,000 square feet in banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).

Classification: Part-Time

Shift: Various – must have availability to work weekdays, weekends, and holidays.

Want to learn more? Hotel Website (https://www.arizonabiltmore.com/), Instagram,Facebook (https://www.facebook.com/ArizonaBiltmoreAWaldorfAstoriaResort)

Basic Qualifications/Requirements:

• 6 months of previous customer service experience, required.
• Prior barista experience is required
• Previous experience in handling cash/credit transactions is required

What will I be doing?

A Barista is responsible for greeting and taking guests' orders for beverages and/or food in a friendly, courteous, professional and timely manner to ensure total guest satisfaction. Upsells additional items to enhance profitability. Enters orders into a computerized system and settles check(s) upon completion of order. Specifically, you would be responsible for the following:

• Greets guests in a courteous and friendly manner, promotes and documents orders. Makes and/or presents drinks using standard ingredients/recipes and practicing prudent portion control.
• Inputs orders into a register at the point of sale and creates a check for each guest, maintaining accountabilities for all beverages served.
• Receives cash from guests, makes any change needed, verifies validity of charges, records charges, and ensures vouchers are properly executed, in order to balance all transactions.
• Maintains proper and adequate set-up of the coffee bar on a daily basis. This includes requisitioning, stocking and rotating all products needed.
• Respond to guest complains in a positive and tactful manner, negotiate a compromise and implement solution.
• Locks up and stores all beverages, food and other equipment items, deposits cash drops, secures and balance bank and sign out/in keys.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Ben e f i t s –Hilton is proud to have an award-winning workplace culture ranking#1 World's Best Workplace by Great Place To Work & Fortune (https://www.greatplacetowork.com/best-workplaces-international/world-s-best-workplaces/2023)We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs andbenefits.Hilton offers its eligible team members a comprehensivebenefitspackageincluding:

·Access to your pay when you need it through DailyPay

·Medical Insurance Coverage– for you and your family

·Mental Health Resources

·Best-in-Class Paid Time Off (PTO)  

·Go Hilton travel discount program 

·Supportive parental leave

·Matching401(k)

·Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount

·Debt-free education (https://newsroom.hilton.com/corporate/news/hilton-announces-new-education-benefit-through-partnership-with-guild-education): Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)

·Career growth and development 

·Team Member Resource Groups

·Recognition and rewards programs

Job: Bars and Restaurants

Title: Barista (Part-Time) - Arizona Biltmore Resort

Location: null

Requisition ID: HOT0AIEL

EOE/AA/Disabled/Veterans